Installation Coordinator

GPS Insight•Scottsdale, AZ

About The Position

GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management. We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go. Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride? Titan GPS is growing, and we are looking for a motivated Installation Coordinator to own the end-to-end customer installation experience for our multi-brand GPS tracking and camera solutions. You'll be the first impression our customers have by managing third-party installation vendors, and internal teams - ensuring every deployment is on time, on budget, and leaving the customer with an excellent installation experience. This is a high-visibility, cross-functional that works closely with Technical Support, Account Management, Accounting, and Fulfillment. If you are someone who thrives on solving problems, keeping projects moving, and building trust with clients, this role was built for you.

Requirements

1+ year of experience in project-based coordination, implementation, or technical support
Working knowledge of 12–24VDC electrical systems with a genuine interest in software and technology
Proven ability to manage multiple concurrent projects under deadline pressure
Experience with a CRM platform; proficiency in Microsoft Office
Strong analytical and problem-solving skills with a bias toward action
Excellent written and verbal communication, you make complex things simple and keep everyone aligned
A client-first mindset backed by real follow-through

Responsibilities

Manage the full installation lifecycle - from intake of service requests through scheduling, installation oversight, reporting verification, and final installation invoicing
Evaluate and select the best-fit third-party installation vendor based on customer location and technical requirements
Coordinate scheduling and serve as the primary point of contact between customers and vendor technicians during installation appointments
Actively monitor a portfolio of 75–100 projects per month, maintaining strict adherence to procedural timelines
Identify and escalate hardware, billing, or device configuration discrepancies to the Implementation Management Team or Technical Support as appropriate
Maintain detailed, accurate internal records and case documentation throughout every project
Deliver fast, precise resolutions to customer escalations with a consistent focus on satisfaction and retention
Contribute to continuous improvement by surfacing feedback that drives better systems, workflows, and client outcomes