Installation Coordinator

Bonfe • South Saint Paul, MN

1d • Onsite

About The Position

At Bonfe, installers perform at their best when the schedule, information, materials, customer expectations, and follow-through behind them are right. We are looking for an Install Coordinator who thrives at the center of a moving operation—someone who turns competing priorities into clear next steps, communicates before people have to ask, and owns work from sold job through completion. This is not a traditional administrative role. It is a high-visibility operational seat with real influence on customer confidence, crew productivity, completed revenue, and the future of how Bonfe coordinates installation work.

Requirements

• A strong track record of organizing schedules, projects, customers, or operational workflows in a fast-paced environment.
• Exceptional follow-through and attention to details that other people rely on.
• Clear, professional verbal and written communication.
• Sound judgment, critical thinking, and the confidence to ask questions when information does not make sense.
• Comfort learning technology.
• High personal accountability, integrity, and the ability to work independently while winning as part of a team.
• Ownership, judgment, curiosity, and ability to learn.

Nice To Haves

• ServiceTitan or similar field-service, scheduling, ERP, or CRM systems are a plus.
• Home-Services Experience Is Valuable—But It Is Not the Only Path to Success: If you have successfully coordinated people, schedules, projects, or customer timelines in another demanding environment, we want to hear from you. We will teach you our trades and systems.

Responsibilities

• Maximize Installation Production: Own the installation schedule by maximizing crew utilization, minimizing avoidable downtime, and filling available capacity whenever possible. Align people, job readiness, materials, and timing so crews can perform at a high level.
• Coordinate the Customer Journey: Guide customers from initial scheduling through project completion with proactive, professional communication. Set clear expectations, communicate changes early, answer questions confidently, and follow through on commitments.
• Drive Revenue Completion: Own the administrative and financial completion of installation projects. Ensure deposits and payments are addressed, required documentation is complete, invoices are accurate, and sold work becomes recognized revenue without unnecessary delay.
• Maintain Schedule and Project Accuracy: Keep jobs, technician assignments, permits, inspections, notes, materials, payments, statuses, and scheduling information accurate and current in ServiceTitan and supporting systems. Question inconsistencies and resolve missing information.
• Optimize Future Workload: Continuously manage the install backlog by pulling work forward, responding to cancellations, coordinating returns and inspections, confirming parts or material readiness, and surfacing capacity concerns before they become problems.

Benefits

• Competitive Starting Pay $26-$29/hr, based on experience + bonus potential
• Health Benefits. Medical and dental coverage with a 100% Bonfe-paid premium option after 60 days, plus optional vision coverage.
• 401(k) Match. A generous company match after six months of employment.
• Paid Time Off. Time to recharge, reset, and take care of what matters outside of work.
• Paid Development. Paid training, ongoing coaching, and professional growth opportunities.
• Career Growth. A role designed to evolve, with future pathways across dispatch, operations, and trade leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed