Installation Coordinator, Theatre Operations

IMAX•Mississauga, ON

6d•CA$66,161 - CA$82,701

About The Position

IMAX is seeking a highly skilled and motivated Installation Coordinator to support the planning, execution, and continuous improvement of global theatre system installation operations. This role is responsible for coordinating installation resources, monitoring project execution, supporting field operations, and driving process improvements that enhance quality, efficiency, and customer satisfaction. The Installation Coordinator will work closely with installation contractors, technical support teams, product engineers, and department leaders to ensure successful deployment of IMAX theatre systems around the world. This position is ideal for someone with a strong operational mindset, technical aptitude, and a passion for delivering complex technology projects in a fast-paced environment.

Requirements

Degree or diploma in Technology Operations, Project Management, Engineering Technology, or a related field preferred
Minimum 3 years of experience in operations coordination, technology deployment, installation management, or a similar role within a fast-paced technology environment
Experience supporting the integration and deployment of complex technical systems
Knowledge of operations management, organizational effectiveness, budgeting, planning, scheduling, forecasting, and resource management
Familiarity with business and financial principles
Strong written, verbal, and technical communication skills, with the ability to effectively monitor, analyze, and report on operational and technical metrics
Demonstrated leadership skills with experience coordinating technical teams, contractors, or field operations personnel
Exceptional organizational skills with strong attention to detail

Nice To Haves

Ability to read and interpret technical product requirements, schematics, architectural drawings, mechanical drawings, and electrical engineering documentation
Experience working with product development, engineering, or technical support teams
Familiarity with audiovisual systems, cinema technologies, or large-scale technology deployments
Experience supporting global operations or distributed technical teams
Continuous improvement mindset with a passion for operational excellence and innovation
Strong problem-solving and analytical skills
Experience managing multiple projects simultaneously in a dynamic, fast-paced environment

Responsibilities

Support and execute strategic innovation initiatives, including new product deployments, technology rollouts, and R&D projects within the giant-screen cinema and audiovisual industry
Coordinate a global network of installation contractors to ensure alignment with project objectives, schedules, and quality standards
Monitor and report on installation activities across more than 140 global cinema system installations annually
Track, investigate, and resolve technical issues related to system installations, identifying trends and implementing corrective actions when required
Support the successful delivery of installations on time and within budget, with a focus on improving quality metrics and reducing overtime costs
Plan and coordinate resources, budgets, schedules, and staffing requirements to meet project demands
Develop, maintain, and monitor training materials and operational processes to support high-performance field operations
Schedule installation technical support supervisors and oversee coverage planning, including 24/7 weekend on-call support rotations
Collaborate with product engineering teams and operational stakeholders to ensure seamless deployment and support activities
Prepare reports, monitor key performance indicators, and provide operational updates to leadership
Provide administrative and operational support to department leaders as needed