Installation and Service Coordinator

Solucient Security • Mundy Charter Township, MI

6d • $20 - $25 • Onsite

About The Position

The Installation and Service Coordinator helps create an exceptional experience by coordinating installation projects and service requests from initial scheduling through completion. This role serves as an important connection between clients, technicians, project leaders, vendors, and internal teams, ensuring work is prepared, communicated, completed, documented, and ready for billing. It is an opportunity to make work easier for others, solve problems before they grow, and create confidence at every step.

Requirements

• Ability to work full-time, 40 hours per week between the hours of 8am and 6pm
• High school diploma or GED required.
• Two or more years of scheduling, dispatching, service coordination, project coordination, customer service, or administrative experience preferred.
• Experience in electronic security, fire alarm, construction, field service, telecommunications, HVAC, electrical, or another technical service industry is helpful.
• Strong verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to prioritize multiple assignments in a fast-paced environment.
• Strong computer skills and ability to learn scheduling, project management, customer relationship management, and service software.
• Proficiency with Microsoft Outlook, Word, and Excel preferred.
• Ability to work collaboratively with clients, field technicians, managers, vendors, and internal departments.
• Ability to handle confidential information with professionalism and discretion.
• Ability to remain seated and work at a computer for extended periods.
• Ability to communicate regularly by telephone, email, video meeting, and internal messaging systems.
• Ability to review detailed electronic and written information.
• Ability to manage frequent interruptions and changing priorities.
• Occasional overtime may be required based on client and operational needs.
• Ability to occasionally lift up to 30 pounds.

Nice To Haves

• Experience in electronic security, fire alarm, construction, field service, telecommunications, HVAC, electrical, or another technical service industry is helpful.
• Proficiency with Microsoft Outlook, Word, and Excel preferred.

Responsibilities

• Manage the communication, scheduling, documentation, and administrative activities that support successful installation and service operations.
• Ensure technicians arrive prepared, clients understand what to expect, internal teams have accurate information, and completed work moves efficiently through documentation and billing.
• Schedule installation projects based on client needs, technician availability, project requirements, equipment readiness, and established priorities.
• Confirm installation dates, site contacts, access requirements, working hours, and other important details with clients.
• Review project information before scheduling to identify missing documentation, equipment, approvals, or site requirements.
• Coordinate with Solution Designers, technicians, Inventory and purchasing, and other departments to support project readiness.
• Communicate schedule changes promptly and professionally.
• Track installation progress and follow up on incomplete work, open items, return visits, and project closeout requirements.
• Ensure completed project documentation is accurate and submitted on time.
• Support preparation for client training, system acceptance, inspections, and final turnover.
• Receive, document, prioritize, and schedule client service requests.
• Ask thoughtful questions to understand the issue and gather information that may help the technician arrive prepared.
• Coordinate emergency, priority, and routine service calls according to company standards.
• Assign work based on technician skill, location, availability, client needs, and service urgency.
• Communicate appointment windows and service expectations to clients.
• Monitor the daily service schedule and respond to delays, emergencies, cancellations, and changing priorities.
• Follow up on incomplete service calls, ordered parts, return visits, and unresolved client concerns.
• Support fire inspection scheduling and recurring service activities.
• Provide responsive, professional, and compassionate assistance to clients.
• Keep clients informed when schedules, arrival times, parts availability, or project conditions change.
• Provide technicians with accurate work orders, client information, site details, project documentation, and scheduling expectations.
• Serve as a dependable communication resource for technicians working in the field.
• Help resolve scheduling conflicts and operational barriers without creating unnecessary complexity.
• Escalate safety concerns, client dissatisfaction, project risks, and operational issues appropriately.
• Maintain accurate information in company scheduling, customer relationship management, service, and project systems.
• Review technician documentation for completeness and follow up on missing information.
• Verify labor, materials, completion notes, purchase orders, and other information needed for billing.
• Support timely service and project billing reconciliation.
• Maintain organized electronic records and communication histories.
• Prepare reports related to scheduling, open work orders, return visits, documentation, and operational performance.
• Protect confidential client, employee, and company information.

Benefits

• Competitive compensation- ($20-$25 an hour dependent on experience level)
• Comprehensive Benefits-Health, dental, and vision insurance, short- and long-term disability , life insurance and well-being program, 401(k) with company match
• Paid time off and company holidays
• Smart Casual Dress
• Paid training and professional development
• Career growth opportunities
• A collaborative, purpose-driven work environment
• The opportunity to make a meaningful difference for clients and teammates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED