Install Service Specialist

O'Reilly Auto Parts • Jackson, GA

22h • Onsite

About The Position

The Install Service Specialist is an experienced, technically knowledgeable parts specialist who serves professional customers at the store’s installer counter. The role oversees and directs the delivery specialist’s daily activities to ensure customer orders are delivered accurately and on time. Bilingual candidates are encouraged to apply.

The position works with installers and other professional customers to develop sales relationships, processes customer orders and invoices, coordinates accurate order picking and staging, and routes deliveries. It also supports vehicle maintenance and inspection procedures, warranty and core returns, customer labor claims, and counter and backroom duties as needed.

Requirements

• Strong background in mechanics.
• Above-average communication skills.

Nice To Haves

• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.
• Bilingual ability; bilingual candidates are encouraged to apply.

Responsibilities

• Work with installers and professional customers to develop sales relationships.
• Take customer orders quickly and accurately by phone and online, invoice orders, coordinate accurate picking and staging of parts, and route delivery specialists to ensure consistent, timely deliveries.
• Oversee and direct the daily activity of the delivery specialist.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure vehicle inspections are completed accurately and on time, and enter daily mileage into delivery fleet management devices.
• Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
• Verify all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited promptly.
• Audit customer returns for warranty abuse and ensure returns are tagged and labeled correctly.
• Assist at the front counter and retail counter as needed.
• Help with backroom duties, including auto-load, returns, and stock, as needed.
• Assist with customer labor claims and ensure they are processed quickly and efficiently.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions starting on day one.
• Medical, dental, and vision insurance, with an optional Flexible Spending Account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed