Install Project Manager

Encore Global•Schiller Park, IL

4d•Onsite

About The Position

The Install Project Manager collaborates with Specialty Services (SS) stakeholders to oversee and coordinate installations across Encore Specialty Services, including Audio Visual, Digital Signage, Rigging, Power, and Internet. Working with designers and installers across teams, this role owns successful project completion from contract signature through client handoff. The position facilitates implementation of processes and standard operating procedures that promote consistent installation execution, optimize resource deployment and financial management, and ensure compliance with technical and installation standards. The position reports to the Manager, Specialty Services Support. The role also supports process improvement by monitoring team efficiency and productivity, reviewing completed projects, improving installation procedures, and working with vendors and suppliers to improve project availability, lead times, and efficiency. It provides sales support through preparation of project documents and management of invoices and change orders.

Requirements

Bachelor’s degree in a related field or equivalent experience.
At least 5 years of knowledge of Audio Visual or a related technical skill set.
At least 3 years of project supervisory experience.
Client relationship experience.
Strong customer service, written and oral communication, organizational, and client relationship skills.
Experience successfully managing demanding corporate initiatives.
Strong financial acumen.
Ability to work under pressure and multitask.
Proficient problem-solving and troubleshooting skills.
Ability to travel up to 15%.

Nice To Haves

At least 3 years of logistical experience in national and/or international installation management.
Experience with project management software and Microsoft Office.

Responsibilities

Prepare and communicate technical installation and labor schedules, purchasing and rental requirements, project scope, installation plans, and individual responsibilities to lead crewmembers, vendors, venues, contractors, and architects.
Build and maintain customer relationships and provide customer service as the lead Encore contact throughout installation, including attending required meetings, maintaining organized documentation, and communicating proactively.
Manage project financial outcomes by coordinating cost documentation with installation teams and working with Finance on correct cost allocation.
Track purchasing action items and compare initial estimates with final project costs.
Provide feedback to Directors of Specialty Services to support post-install financial analytics.
Monitor team efficiency and productivity using standards and KPIs, and conduct post-close project reviews in partnership with Specialty Services teams.
Recommend improvements to installation SOPs to manage costs, increase efficiency, and improve the customer experience.
Work with vendors and suppliers to improve availability, lead times, and project efficiency.
Assist sales teams with preparing overviews, proposals, contracts, and installation agreements.
Create customer invoices and document project change orders; coordinate with Accounts Receivable and Accounting to ensure funds are correctly allocated.