Install Project Manager
About The Position
The Install Project Manager collaborates with Specialty Services stakeholders to oversee and coordinate installations for Audio Visual, Digital Signage, Rigging, Power, and Internet. The role works with designers and installers across teams and owns successful project completion from contract signature through client handoff. It facilitates processes and standard operating procedures that support consistent installation execution, effective resource deployment, financial management, and compliance with technical and installation standards. The position reports to the Manager, Specialty Services Support. The role manages installation planning, customer relationships, project finances, process improvement, and sales support. Work is performed primarily in an office environment, with travel of up to 15%. Working times may include irregular hours and on-call status, including days, evenings, weekends, and holidays. The job description notes that responsibilities and working conditions may be revised or supplemented by management.
Requirements
- Bachelor of Arts degree in a related field or equivalent experience.
- At least 5 years of knowledge of Audio Visual or a related technical skill set.
- At least 3 years of project supervisory experience.
- Client relationship experience.
- Strong customer service, written and oral communication, organizational, and client relationship skills.
- Experience successfully managing demanding corporate initiatives.
- Strong financial acumen.
- Ability to work under pressure and multitask.
- Proficient problem-solving and troubleshooting skills.
- Ability to travel up to 15%.
Nice To Haves
- At least 3 years of logistical experience in national and/or international installation management.
- Experience with project management software and MS Office.
Responsibilities
- Prepare and communicate technical installation and labor schedules, purchasing and rental requirements, project scope, execution plans, and individual responsibilities to lead crewmembers, vendors, venues, contractors, and architects.
- Develop customer relationships and provide customer service as the lead Encore contact throughout installation, including attending required meetings, maintaining organized installation documentation, and communicating proactively.
- Manage project financial outcomes by coordinating documentation of project costs with install teams and partnering with Finance on correct cost allocation.
- Track purchasing action items and analyze differences between initial estimates and final project costs.
- Provide feedback to Directors of Specialty Services to support post-install financial analytics.
- Monitor team efficiency and productivity across Specialty Services teams using standards, KPIs, and post-close project reviews.
- Recommend improvements to installation SOPs to manage costs, improve efficiency, and enhance the customer experience.
- Work with vendors and suppliers to improve availability, lead times, and efficiency of project activities.
- Assist sales teams with preparing overviews, proposals, contracts, and installation agreements.
- Create customer invoices and document project change orders, partnering with Accounts Receivable and Accounting to ensure funds are correctly allocated.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
