Install Manager
Alliance Laundry Systems•Salt Lake City, UT
•Onsite
About The Position
The Manager – Install is responsible for coordinating, organizing, and communicating all details related to installation operations. This position supervises installers and supports the delivery, installation, start-up, and testing of commercial laundry equipment in the field.
Requirements
- High School diploma or equivalent required
- 5+ years of work experience in equipment installation or related commercial environment preferred
- Commercial laundry equipment experience strongly preferred
- 2+ years of indirect leadership experience, such as a lead installer or equivalent required
- Knowledge of single-phase electric power equipment required
- Experience in telephone and email/ticketing dispatch system-based customer support preferred
- Proficient computer skills including using MS Outlook, Word, and Excel preferred
- Strong mechanical acumen: ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues while supporting others in technical problem-solving
- Ability to read, interpret, and understand electrical and mechanical drawings
- Leadership skills: demonstrates trust and respect for others, builds positive relationships with the team, communicates expectations clearly, and coaches employees for success while fostering a problem-solving approach
- Strong organizational skills: ability to self-manage workload and multiple projects simultaneously while managing team priorities and meeting deadlines
- Strong analytical skills: able to evaluate results, identify trends, implement change, and report activities to upper management
- Business acumen: understands installation operations, customer priorities, scheduling demands, and key drivers of operational efficiency
- Strong diplomacy skills: ability to handle conflict management, customer concerns, and installation escalations in a professional manner
- Excellent written, verbal, and interpersonal communication skills; communicates effectively and professionally across all levels of the organization and with external stakeholders
- Strong work ethic; self-starter, demonstrating a proactive approach, self-initiative, and tenacity
- Resilient; able to confidently navigate ambiguity and change
- Customer-focused mindset with a commitment to quality, responsiveness, and relationship building
- Must be able to safely operate a company vehicle, tools, testing devices, and other installation-related equipment
- Must have a valid driver’s license
- Must have a clean Motor Vehicle Record
Nice To Haves
- Associate or bachelor’s degree in business, mechanical, electrical, industrial, or related field preferred
Responsibilities
- Supervises day-to-day installation operations to ensure timely completion of scheduled work and efficient response to customer and business needs
- Coordinates installation schedules, labor needs, and project priorities based on customer commitments, equipment availability, jobsite readiness, subcontractor timelines, and territory coverage
- Serves as the first point of escalation for installation issues, technical questions, and customer concerns
- Regularly performs installation work, functioning as a working lead alongside the installation team
- Provides hands-on coaching, mentoring, and technical guidance to installers to build skills and ensure quality
- Reviews installation work orders, documentation, labor entries, parts usage, mileage, and other installation-related records for accuracy, completeness, and timely processing
- Monitors installation inventory, tools, materials, equipment, and company vehicles to support readiness and efficient field operations
- Supports continuous improvement efforts by identifying opportunities to improve installation efficiency, installer effectiveness, communication, and customer experience
- Supports hiring, onboarding, and training of installers; reinforces standard Company processes, safety procedures, and installation expectations
- Promotes and enforces safe work practices, including the proper use of tools, service vehicles, testing devices, lifting equipment, and personal protective equipment
- Partners with management on technician performance feedback, scheduling input, and operational updates
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
