Install Manager (Countertop)

Accent Countertops•Reno, NV

5d•$60,000 - $70,000

About The Position

Accent Countertops, founded in 1985, fabricates and installs granite, quartz, and solid-surface countertops. The Reno, Nevada operation is hiring a full-time Install Manager to manage a team of installers and templaters responsible for installing, servicing, and repairing countertops. The manager oversees installation scheduling and related administration, manages team capacity, supervises work, and supports customer satisfaction and operational efficiency. The role is based in Reno, Nevada, and follows a day shift, Monday through Friday. The stated wage range is $60,000–$70,000, depending on experience. Accent Countertops offers medical, dental, and vision benefits.

Requirements

Related secondary education and two years of related experience, or five to seven years of experience in a related field in lieu of formal education.
Good understanding of construction or a background in construction.
Basic computer skills, experience with Microsoft Office products, and ability to learn other software programs.
Strong organizational skills.
Ability to handle challenging situations with diplomacy and respect.
Effective communication skills.
Excellent customer service skills.
Ability to work well under pressure and meet deadlines.
Ability to coach, train, and develop employees.
Valid driver's license and a clean criminal record.

Responsibilities

Ensure timely booking of countertop templates and installations.
Manage the capacity of the installation and templating team based on workload and capability.
Supervise installers and maintain efficiency while proactively balancing the needs of customers, the company, and the installation team.
Oversee product installation scheduling and associated administration.
Provide regular and ad hoc reports, such as run sheets and payouts.
Liaise with other departments, including customer service and sales, to support customer satisfaction.
Respond to and resolve escalated installer questions or concerns.
Investigate and resolve escalated customer complaints related to installation jobs.
Complete employee administration activities, including reviews and vacation scheduling.
Perform other duties as assigned.