Inspector - Rooms

Bally's Chicago•East St. Louis, IL

7h•Onsite

About The Position

This role is responsible for ensuring high-quality guest room and public area standards, managing team performance, and assisting with various housekeeping operations. The Inspector will build positive guest and team member relations, conduct departmental meetings, and ensure consistent service delivery. A key part of the role involves inspecting guest rooms, hallways, and public areas, immediately correcting any deficiencies. The Inspector also evaluates worker performance to ensure quality service and compliance with housekeeping specifications, ensuring all departures are completed by check-in time. Additionally, this position supports the housekeeping supervisor with opening duties, office tasks, screening and interviewing applicants, and performing performance appraisals. The role requires training staff on proper procedures, resolving customer complaints, and ensuring safety precautions are followed. The Inspector may also perform guest room attendant, turndown attendant, or house person duties as needed.

Requirements

High School Diploma, GED certification or equivalent.
Two (2) years of housekeeping experience including one (1) year supervisory experience.
Must be able to speak Basic English.

Responsibilities

Build guest and team member positive relations
Participates and conducts departmental meetings.
Ensure consistent high-quality service to all our team members and guests.
Inspects guest rooms, hallways and public areas immediately correcting any deficiencies.
Inspects and evaluates workers performance to ensure quality service and compliance with room housekeeping specifications and ensuring all departures are completed by check in.
Assists housekeeping supervisor with opening the house and other office duties.
Ensures each staff members are following all safety precautions.
Trains workers in proper operational procedures and functions.
Resolves customer complaints regarding worker performance and services rendered.
Inspects work areas and operating equipment to ensure conformance to established standards.
Cleans and shampoos all carpets on assigned floors.
Supervises and does performance appraisals on all assigned employees.
Assists housekeeping supervisor with screening and interviewing of applicants.
Performs the tasks of a guest room attendant, turndown attendant or house person as needed to facilitate service
Other duties as assigned.