Inspector - Rooms

Casino and•East Saint Louis, IL

13d•Onsite

About The Position

The Inspector - Rooms is responsible for ensuring high-quality service and guest satisfaction by inspecting guest rooms, hallways, and public areas, and addressing any deficiencies. This role also involves supervising housekeeping staff, training workers, resolving customer complaints, and performing various housekeeping tasks as needed. The position requires a focus on maintaining standards, ensuring safety precautions are followed, and assisting with administrative duties related to housekeeping operations.

Requirements

High School Diploma, GED certification or equivalent
Two (2) years of housekeeping experience
One (1) year supervisory experience
Must be able to speak Basic English

Responsibilities

Build guest and team member positive relations
Participates and conducts departmental meetings
Ensure consistent high-quality service to all our team members and guests
Inspects guest rooms, hallways and public areas immediately correcting any deficiencies
Inspects and evaluates workers performance to ensure quality service and compliance with room housekeeping specifications and ensuring all departures are completed by check in
Assists housekeeping supervisor with opening the house and other office duties
Ensures each staff members are following all safety precautions
Trains workers in proper operational procedures and functions
Resolves customer complaints regarding worker performance and services rendered
Inspects work areas and operating equipment to ensure conformance to established standards
Cleans and shampoos all carpets on assigned floors
Supervises and does performance appraisals on all assigned employees
Assists housekeeping supervisor with screening and interviewing of applicants
Performs the tasks of a guest room attendant, turndown attendant or house person as needed to facilitate service
Other duties as assigned