Inspector Coordinator

FAR Inspections•Pittsburg, PA

36d•Remote

About The Position

FAR Inspections is hiring an Inspector Coordinator to support a roster of independent inspectors working mortgage field service orders across the country. About the work: When a homeowner falls behind on a mortgage, the loan servicer needs confirmation that the property is still occupied. Independent inspectors visit the address, document what they find, and submit a report. National field service companies route those orders to inspection providers like us, and we route the work out to inspectors in the field. The Inspector Coordinator keeps that flow moving for an assigned territory.

Requirements

Above average proficiency in Microsoft Excel (sorts, filters, lookups, basic formulas).
Demonstrated track record of picking up new software quickly.
Strong written communication skills.
Ability to track a high volume of open items at once without things being missed.
Calm, professional manner when the workload spikes or unexpected issues come up.
Reliable home internet and a quiet space to work from.

Nice To Haves

Two or more years in a coordinator, dispatch, or operations role supporting a roster of independent contractors, field workers, or vendors.
Experience in property management or leasing, insurance adjuster dispatch or claims coordination, disaster restoration coordination, staffing agency coordination, real estate transaction coordination, or restaurant or hotel operations.
Prior mortgage field services experience.

Responsibilities

Watch open orders and identify ones at risk of going late.
Communicate with inspectors via Slack throughout the day to pull status updates, answer questions, and confirm completion.
Respond to client emails asking for updates on specific orders.
Assign work to a backup inspector when an inspector cannot complete an order in their assigned area.
Assist inspectors via phone calls who encounter issues in the field.
Keep records updated in our systems as work moves through the pipeline.