Front Office Coordinator/Field Inspector

Gulf Coast Property Management•Sanibel, FL

2d•$23 - $27•Hybrid

About The Position

Gulf Coast Property Management (GCPM) is seeking a motivated, detail-oriented, and customer-focused team member to join our Southern Region team on Sanibel Island. This dual-role position combines Front Office Hero responsibilities with Field Inspector duties to support both guest services and property operations. The ideal candidate will thrive in a fast-paced environment while delivering exceptional customer experiences and ensuring properties meet Gulf Coast standards. This full-time position serves as both the primary point of contact for guests, owners, and clients while also conducting field inspections and supporting property readiness throughout the Southern Region. Responsibilities include reservation coordination, guest relations, work order management, property inspections, minor maintenance tasks, and communication with internal teams to ensure seamless operations and exceptional guest experiences.

Requirements

Valid Florida Driver’s License with a clean driving record required.
Strong communication and customer service skills.
Experience using computers, tablets, smartphones, and Microsoft Office programs.
Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
Strong time management, organizational skills, and attention to detail.
Ability to adapt quickly to changing priorities and field conditions.
Ability to stand, walk, bend, lift, and climb stairs for extended periods.
Must be able to lift up to 50 pounds regularly and occasionally more as needed.
Comfortable working outdoors in varying weather conditions throughout the year.
Ability to travel frequently throughout Sanibel Island and surrounding areas.

Nice To Haves

Minimum 3–5 years of experience in hospitality, customer service, property management, inspections, or a related field preferred.
Streamline software experience is a plus.

Responsibilities

Respond promptly and professionally to guest, owner, and reservation inquiries via phone, email, and in person.
Process and manage vacation rental reservations, confirmations, rates, and special requests.
Assist guests with check-in instructions, local recommendations, and pre-arrival preparations.
Provide exceptional customer service by resolving guest concerns and complaints quickly and professionally.
Open, monitor, and follow up on guest work orders and service requests.
Maintain accurate records of reservations, payments, work orders, and communications.
Identify opportunities to upsell amenities, services, or upgrades to enhance guest experiences and increase revenue.
Conduct move-in, move-out, renewal, and periodic inspections of vacation rental and resort properties.
Evaluate properties for cleanliness, safety, maintenance standards, and overall quality.
Identify maintenance concerns and report major findings through company software systems.
Perform minor maintenance tasks including replacing batteries, troubleshooting small issues, and addressing minor property concerns when appropriate.
Coordinate with maintenance, housekeeping, inspectors, and property managers to ensure properties are guest-ready.
Monitor resort common areas including pool areas, grill stations, grounds, and trash receptacles to maintain company standards.
Ensure compliance with all safety procedures and promptly report safety hazards or property concerns.