Inspection Support Specialist

LAND GORILLA INC • Charlotte, NC

16h • Remote

About The Position

Land Gorilla offers inspection services on construction projects to verify the project progress based on visual inspections from a qualified third party. The Inspection Support specialist manages a variety of competing priorities in a fast-paced work environment. They are responsible for managing inspection requests from clients, coordinating and scheduling inspection assignments, and ensuring inspection reports are delivered.

Requirements

• Attention to detail
• Ability to prioritize and stay organized in a high-volume, fast-paced environment
• Natural ability to follow up and persist
• Applies good judgement
• Exceptional problem-solving skills
• Ability to balance demands for speed and quality
• Excellent written and verbal communication
• Self-motivated, eager to learn
• Strong customer service skills
• Computer-literate, with an ability to multitask across multiple software applications

Responsibilities

• Assigns incoming orders to qualified independent inspection companies.
• Monitors the status of orders, taking action as needed with stakeholders to ensure the timely completion of progress inspection orders.
• Provides updates to clients and interacts with inspectors, as needed, through order delivery.
• Meets quality and service level standards, and productivity targets.
• Consistently follows up on issues through resolution to the satisfaction of stakeholders.
• Responsible for maintaining a positive client and vendor experience.
• Ability to quickly identify and escalate issues when necessary.
• Use Land Gorilla’s proprietary software to manage steps in the workflow.
• Assists with recruiting new inspectors.

Benefits

• Health (+Dependent Coverage), Dental, and Vision Insurance Package
• 12 Observed Holidays
• Paid Time Off: Accrues up to 160 hours/ 20 days
• Paid Sick Leave: 40 hours
• 2 Floating Holidays
• Paid Family Leave
• 401(k) and Company Matching
• Employee Assistance Programs (EAPs) for Mental Health, Financial Planning, Crisis Intervention

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees