Inspection Scheduling Specialist

ION SOLAR LLC•Orem, UT

4d•Onsite

About The Position

ION Solar is one of the nation's fastest-growing, full-service residential solar companies. With offices in eight states across the country and a growing workforce of over 700 employees, ION Solar is providing a simple, affordable way for homeowners to switch to solar. The inspection scheduling specialist actively manages the inspection calendar in their assigned market. This includes coordinating appointments with homeowners, city building departments, and ION Solar Inspection technicians. A strong candidate is detail-oriented with great customer service skills, good instincts, great problem-solving, and sound judgment for balancing quality, productivity, and team morale. This person will need to be adaptable to the fast-paced, ever-changing nature of solar.

Requirements

Attention to detail is paramount
Strategic decision making
Problem-solving skills
Have a sense of urgency and thrive in a fast-paced environment
Effectively prioritize and manage time well
Flexibility to adapt to an ever-changing environment
Analytical skills
Exceptional customer service, active listening, verbal and written communication skills.
Proficiency with computers, especially with CRM software, and strong typing skills.
A high school diploma or equivalent is required
Customer service experience required

Nice To Haves

Solar experience preferred

Responsibilities

Oversee all projects in their assigned area progressing quickly through the inspection process.
Perform project audits to ensure a project is ready for inspection.
Schedule inspections with homeowners while coordinating with city officials and Field Technicians.
Follow up within 1 business day on completed inspections and explain results to homeowners.
Effectively communicate to homeowners any needed fixes and generate service tickets for needed changes.
Complete all necessary tasks to move projects along to the Utility and PTO teams.
Performs other related duties as assigned.