Inspection Assignment Specialist

College of American Pathologists•Northfield, IL

13d•Onsite

About The Position

The Inspection Assignment Specialist, LAP is responsible for the efficient management of Inspection Team Leader (ITL) assignments in conjunction with the CoA Assigning Commissioners (ACs). This role involves setting up preliminary inspector matching for Commissioner approval, communicating with ITLs in preparation for inspections, and organizing and facilitating inspection planning calls and virtual inspections with ITLs and Laboratory Directors (LD). The specialist will also work with Assigning Commissioners, LAP management, and other LAP departments to maintain timely assignments.

Requirements

Excellent communication (oral and written) and negotiation skills.
Detail oriented with excellent organizational skills and ability to think critically, multi-task, and prioritize in fast-paced environment.
Able to work independently with minimal supervision.
Able to produce detailed reports.
Microsoft Applications: Particularly Excel
Minimum 1 year experience in a customer service-oriented setting.

Nice To Haves

College degree with focus on Sales, Communication, or Data Management skills preferred.

Responsibilities

Verify whether preliminary inspector matches in the Staff Portal are appropriate and meet the pre-determined criteria for Assigning Commissioner approval.
Send each designated Assigning Commissioner a bi-weekly update with the preliminary inspector matches from the Staff portal, the potential matches located manually, and any that require special attention.
Contact any potential Inspection Team Leaders or Teams that the Assigning Commissioner has approved to receive preliminary acceptance of assignment.
Assign all approved and accepted matches in the Staff Portal.
Determine when a team build is required and manage the team build.
Monitor and follow up on the Delinquent Reports for all events related to Assigning and Inspection in a timely manner.
Locate appropriate Inspection Team Leader/Team for all Non-routine inspections in the designated assignment region in a timely manner.
Determine when an inspection planning call is needed, coordinate and facilitate the call with the team and the lab.
Send designated Assigning Commissioners monthly Team Leader Training Reports and provide information as necessary to ensure proper follow up.
Locate or assist in locating supplemental team members that are qualified and trained for any Inspection Team Leader/Team requesting assistance.
Ensure that each team is taking the appropriate number of team members which has been approved by LAP management or the Assigning Commissioners.
Follow up on all Data Changes that one is notified of through the Staff Portal or through correspondence in a timely manner.
Help manage and facilitate virtual inspections when needed.
Process and follow up on all Inspection Feedback Reports each month for their designated region(s).
Perform other duties as assigned by the Director or Manager.