Insolvency Officer

RBC•Mississauga, ON

6d•Onsite

About The Position

You will apply your investigative abilities and take ownership to resolve issues, ensuring operational risk mitigation and compliance are achieved. Your communication skills will serve you here, as you will be the referral point for other team members, in order to deliver a seamless, simpler, fast, and better client experience. You will foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision.

Requirements

2+ years of Collections experience
Ability to formulate intricate Risk Assessment Reports when required
Proven negotiation, solution-finding and decision making skills
Ability to take calls from clients, trustees and service partners in a call centre environment
Strong understanding of the balance between customer service and business risk mindset
Results driven, with a demonstrated ability to review, seek solutions and decisions
Ability to work efficiently in a challenging environment
Ability to work shifts within the hours of 8 am - 6 pm, Monday - Friday

Nice To Haves

Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
Knowledge of Bankruptcy, Fraud, Credit Counseling and Consumer Proposals
Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products

Responsibilities

Responsible for fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services files
Apply sound judgment and provide approval, decline or negotiation of bankruptcy, consumer proposal and credit counseling services
Field calls from clients and industry professionals
Complete risk reports and ensure a balance between customer service and business risk mindset
Resolve issues related to the specific group, function and process