Insolvency Counselling Manager

BDO•Brampton, ON

2d•CA$70,000 - CA$118,000•Hybrid

About The Position

We are seeking a Centre of Excellence Manager to join our Personal Debt Solutions team, with the flexibility to work from anywhere in Canada. This is a key leadership role responsible for overseeing the Counselling team and ensuring the consistent delivery of high-quality, compliant, and client-focused insolvency counselling services. This is a replacement role. The successful candidate will bring strong leadership capability, excellent organizational skills, and a deep understanding of insolvency legislation and procedures to effectively guide, support, and optimize team performance.

Requirements

Registered BIA Insolvency Counsellor designation required.
Strong knowledge of insolvency legislation, rules, procedures, and industry best practices, with a minimum of five years of related experience preferred.
Proven ability to effectively prioritize and manage competing demands in a fast-paced environment while handling multiple tasks with accuracy and attention to detail.
Flexible and adaptable with the ability to accommodate varying work schedules, including occasional evening hours as required.
Demonstrated commitment to teamwork, exceptional client service, and producing high-quality, detail-oriented work.
Proficiency in English is essential for this role.

Responsibilities

Coordinate and distribute workload across the teams, monitoring progress and ensuring timely completion of assigned tasks.
Partner with Team Leaders to ensure compliance with the Bankruptcy and Insolvency Act, organizational standards, and industry best practices.
Provide guidance and support in resolving complex client and creditor concerns in a professional and timely manner.
Clearly communicate performance expectations, priorities, and operational objectives to team members.
Monitor team productivity and performance to ensure established service levels, quality standards, and individual performance metrics are consistently achieved.
Identify performance gaps and collaborate with Team Leaders to develop and implement effective resolution and improvement plans.
Ensure work is completed accurately, efficiently, and in accordance with quality assurance standards.
Coach, mentor, and support team members in their professional growth, skill development, and subject matter expertise.
Maintain the ability to independently manage and conduct up to six counselling sessions per day while balancing leadership and operational responsibilities.