Insight Research Analyst Senior

USAA•Tampa, FL

23h•$103,450 - $197,730•Hybrid

About The Position

Join our Corporate Communications team as an Insight Research Analyst Senior. This role will support the Communications and Public Affairs office. This role functions as a strategic partner in designing, developing, executing, and analyzing research projects for short- and long-term business goals and results. Leads and facilitates cross-functional teams in the application of the appropriate research methodologies (i.e., qualitative, quantitative, text or business intelligence), design innovation, marketing strategies, and general industry trends to understand member insights and translate findings into business strategies. Business recommendations can be based on quantitative or qualitative data, understanding the underlying assumptions of each and their relative impact to address the business problem. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Colorado Springs, CO, and Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
6 years of experience in member/customer focused market research, marketing, or consulting experience to include quantitative analytics and insight OR Advanced Degree, 4 years of experience in member/customer focused market research, marketing, or consulting experience to include quantitative analytics and insight.
Demonstrated leadership experience to include leading projects.
Advanced knowledge of qualitative or quantitative research methodologies, relevant research tools, and knowledge of relevant industry data sources.
Experience conducting research using the appropriate methodology (quantitative, qualitative, text or business intelligence). Examples include surveys, usability tests, focus groups, in-depth interviews, and ethnographical studies.
Advanced analytical skills with proven ability to interpret data and link insights to growth opportunities.
Proven ability to influence through data while maintaining compliance and regulatory standards.
Advanced knowledge of Microsoft Office tools.

Nice To Haves

Prior U.S. military service or being a military spouse/domestic partner is highly valued.
Expertise in synthesizing research and data into clear, actionable insights through advanced reporting and data visualization, enabling leaders to make informed business decisions.

Responsibilities

Leads, facilitates and/or collaborates with cross functional teams and vendors in support of the end-to-end research project(s).
Determines the appropriate research methodologies, design innovation, marketing strategies and general industry trends to solve business problems within specific areas of expertise.
Applies advanced level of knowledge in conducting research using the appropriate methodology (quantitative, qualitative, text or business intelligence). Examples include surveys, usability tests, focus groups, in-depth interviews, and ethnographical studies.
Formulates findings into business recommendations and presents findings to various levels of leadership.
Mentors and provides guidance to peers and team members; navigates through obstacles to resolve escalated issues of an unusual nature.
Researches and identifies industry best practices and trends to increase effectiveness.
Acquires, maintains, and applies advanced knowledge of the business, its products and processes, and advanced knowledge of qualitative or quantitative research methodologies to represent member sentiment across products, channels, and experiences.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.