Insight and Analytics Analyst

Acuity Insurance•Sheboygan, WI

5d•Onsite

About The Position

Acuity is seeking an Insight and Analytics Analyst to support the advancement of our strategic analytics capabilities through data-driven insights related to customer acquisition and retention, claims management, and agency performance. This role will collaborate with cross-functional teams to develop customer analytics, generate actionable insights, and recommend optimization strategies that empower business leaders to make informed decisions and improve book-of-business performance. The ideal candidate is a motivated, analytical professional who thrives in a constantly evolving environment and is committed to continuously enhancing products, processes, and business outcomes through innovative data solutions.

Requirements

2-5 years of experience with data analysis and insights including: data integration, statistical modeling, customer insights, and data visualization.
Ability to leverage multiple data sets to produce actionable insights related to customer behavior, application performance, and risk management.
Skilled at partnering with business-owners and IT resources to improve the ability to measure and evaluate audience engagement and more fully understand customer experiences.
Ability to consult with internal customers to understand analytic needs and help define project scope and provide deliverables.
Ability to collaborate with developers and testers to implement, validate, and maintain analytics and reporting ensuring data integrity.
Proven success identifying data gaps or issues and resolving analytics implementation issues, including working directly with vendors as needed.
Expert knowledge of an analytical tool such as SAS, R, Matlab, STATA, or Python.
Experience with relational databases and SQL.
Experience working with large data sets and distributed computing tools such as Hadoop, Map/Reduce, Hive, etc.

Nice To Haves

Bachelor’s degree (or higher) in relevant field such as Statistics, Economics, Mathematics, Analytics or Computer Science preferred.

Responsibilities

Analyze performance data by segmentation; interpret and translate data into action to inform business decisions.
Build strong business partnerships with internal customers by providing timely, accurate, and actionable data.
Educating internal stakeholders about customer analytics, prioritizing the right KPIs, and methods to optimize business results.
Produce actionable insights and data-driven recommendations for business and monetization strategies.
Apply business analytics through ad-hoc reporting and custom scripting to drive optimization of various ad campaigns.
Design, create, alter, validate, and maintain data solutions, across multiple platforms, and computing environments that meet business needs.
Present findings in a contextual, visual data story so business users can know within minutes what the business context is, what’s changed, and what’s most relevant at that moment in time.
Communicate complex quantitative analyses in a clear, precise, and actionable manner to a cross-functional team.
Reasonably regular, predictable attendance.
Perform other duties as assigned.