Inside Wholesale Account Executive

Deephaven Data Labs • Charlotte, NC

3d • Onsite

About The Position

Deephaven Mortgage is hiring for Inside Wholesale Account Executives in the non-QM space. The ideal candidate will possess a strong combination of a quick learner with interpersonal skills, positivity, and be able to take Deephaven’s process, products, pricing, and service to the wholesale broker marketplace in a confident manner. Inside Wholesale Account Executives are expected to increase and grow the Company’s wholesale lending business by developing and maintaining mortgage loan broker relationships and agreements with qualified brokers, banks, and credit unions nationwide. As an Inside Wholesale Account Executive, you will need to work in our office located in the Ballantyne area of Charlotte.

Requirements

• 2+ years of mortgage lending experience
• Well-developed understanding of mortgage underwriting, processing, closing and sales procedures
• Excellent interpersonal and account development skills
• Exceptional customer service skills, with attention to detail and follow through
• Ability to work well independently, in a fast-paced environment
• Strong desire to progress, learn and begin a long-term career with the right company
• Exhibits confidence and empathy when dealing with current and potential customers
• Accurately represents Deephaven Mortgage and our wholesale team’s capabilities and strengths
• Conducts himself/herself in a professional manner regardless of the situation
• Team player committed to excellence, working hard and having fun
• 2+ years of mortgage lending experience (D2C or call center experience preferred)
• Well-developed understanding of mortgage underwriting, processing, closing and sales procedures
• Excellent interpersonal and account development skills
• Exceptional customer service skills, with attention to detail and follow through
• Ability to work well independently, in a fast-paced environment
• Strong desire to progress, learn and begin a long-term career with the right company
• Exhibits confidence and empathy when dealing with current and potential customers
• Accurately represents Deephaven Mortgage and our wholesale team’s capabilities and strengths
• Conducts himself/herself in a professional manner regardless of the situation
• Team player committed to excellence, working hard and having fun

Nice To Haves

• Experience with Encompass/Point/mortgage origination systems (Preferred)
• Experience with Encompass (Preferred)

Responsibilities

• Make daily outbound calls to develop new accounts and follow up regularly to ensure client satisfaction
• Answer loan pricing and scenario questions
• Work closely with operations to resolve any issues
• Work with partners to assist in account development
• Manage client expectations and develop trust
• Manage tracking and reporting of monthly volume and loan quality
• Remain up to date with regulatory industry standards and requirements

Benefits

• Flexible Time to Recharge – Personalized Time Off for What Matters (because rest isn't one-size fits all)
• Generous employer-matched 401(k) plan
• Philanthropy Committee that creates charitable initiatives
• Comprehensive health insurance starting on day one of employment
• Competitive maternity and paternity leave
• Culture Committee with team-building events and celebrations
• Mentorship opportunities for career development
• Exclusive discounts on travel, tech, pets, legal, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed