Inside Special Investigator, Property

Intact FC • Edmonton, AB

8d • CA$69,200 - CA$84,600 • Hybrid

About The Position

Join our growing Investigative Services Unit, part of Intact’s National Investigative Services team. If you’re naturally curious, strong at spotting anomalies, and motivated to protect customers and the business from fraud, the Inside Special Investigator, Property role may be a great fit. In this role, you will assess and investigate property claim referrals of moderate to high complexity. You will gather and validate facts, identify and assess red flags, and provide evidence-based recommendations on appropriate outcomes.

Requirements

• 2 to 3 years of property claims adjusting experience (minimum).
• Strong written and verbal communication, with effective presentation skills.
• Curiosity, persistence, and strong research capability.
• Sound judgment, critical thinking, and problem-solving skills.
• Demonstrated ability to identify risk indicators and red flags in property claims.
• Working knowledge of insurance trends, developments, and current regulations.
• Ability to work under pressure, manage multiple stakeholders, and meet tight deadlines.
• Strong proficiency with standard desktop and online tools.
• A collaborative, solution-oriented mindset and strong teamwork skills.
• High attention to detail, particularly in data entry and technical documentation.

Nice To Haves

• Coaching and training experience is an asset.

Responsibilities

• Review and analyze claim information to identify indicators of potential fraud and determine the appropriate investigation approach and scope.
• Conduct investigations by phone and through online and open-source research tools, as required.
• Collect, secure, evaluate, and document evidence thoroughly and accurately.
• Use loss control and internal tools to gather information from all available sources to support next steps, including recommending further investigation or closing non-suspicious files.
• Provide clear, well-supported recommendations to settle or deny claims upon completion of the investigation.
• Collaborate with Special Investigation teams across Canada and partner with internal stakeholders across business units to support investigations.
• Contact Police departments, third parties and other external resources to pursue further information to assist investigations.
• Provide backup support for Investigative Services administrative functions, as required.
• Communicate claim denials to customers and brokers in a professional, clear, and compliant manner.
• Accurately enter claim and investigation details into the case management system.
• Support adjuster education by helping create and deliver training focused on red-flag identification and fraud awareness.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 7.5%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Pension offerings provide flexibility and long-term security for our employees beyond their careers.
• Defined benefit pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed