Inside Solution Provider

Advance Auto Parts • Taylor, MI

23h • Onsite

About The Position

The Inside Solution Provider supports professional customers by assisting them with electronic part catalogs like Weblink and WorldPac, providing specification sheets, and accessing online sources for vehicle information. The role involves managing inventory of stocked parts at customer locations, assisting with daily stock orders, and removing aged products. A key aspect is sourcing and ordering requested parts for mechanical repair processes, monitoring delivery times, and looking for opportunities to improve service levels. The position also includes sourcing OE product and assisting in sourcing recycled parts. Responsibilities extend to following up on ordered product ETAs, tracking RTVs, cores, and warranties, and attending professional customer production meetings. Furthermore, the role aims to reduce OE spend by identifying alternative product sources, coordinating product information and awareness training for technicians, and reviewing cars for potential parts. It also involves identifying cars in parts hold and finding solutions, verifying basic market basket product availability for reconditioning, and managing a hardware program. The Inside Solution Provider is expected to provide feedback to customer management and anticipate customer needs.

Requirements

• High school diploma or general education degree (GED)

Nice To Haves

• ASE certification preferred

Responsibilities

• Follows the Advance/CarQuest Store uniform policy.
• Support Professional customers with use of Weblink, WorldPac and other electronic part catalogs.
• Assist Professional customer associates in understanding how to use e-catalog look up and ordering systems.
• Provide Weblink specification sheets for Professional customers reconditioning vehicles.
• Access on-line sources when information on late model cars that take special fluids is needed.
• Identifying product that needs to be stocked at Professional customer's location.
• Assist Parts Manager / Supply Lead with daily stock orders and removing aged product.
• Help receive and put away stock orders.
• Monitor delivery times on Aftermarket and Fast Moving Parts and look for opportunities to improve service levels.
• Sourcing OE product where Professional customer does not have good dealership relationships.
• Assist in sourcing and ordering recycled parts back ordered or difficult to find parts.
• Provide communication to the Store General Manager regarding service and/or inventory issues.
• Tracking of RTVs, cores, and any warranties for prompt resolution.
• Attend Professional customer Production meetings as requested by the local Professional customer management team.
• Work with Professional customer Parts or Supply Associates to identify product that is being bought from OE car dealers that may be available through intercompany supply channels.
• Coordinate product information and awareness training to help Technician's comfort levels that they are getting OE comparable product.
• Assist Professional customer associates in reviewing cars that are in wholesale for potential parts that otherwise may be sourced from the OE car dealers.
• Identify cars that are in parts hold and look for solutions to help get these cars in parts ready.
• Review the Pending list of cars coming into to be reconditioned and verify that the basic market basket of product is available in stock.
• Identifying product that needs to be stocked at Professional Customer / serving CARQUEST store.
• Check stock levels and prepare suggested stock orders twice a week or more as needed.
• Help receive and put away hardware orders.
• Provide Feedback regarding any issues, concerns, and opportunities to Professional customer management team.
• Anticipate Professional customer needs and offer potential solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees