Inside Solution Provider

Advance Stores Company • Cedar Rapids, IA

2d • Onsite

About The Position

The Inside Solution Provider supports professional customers by assisting with electronic part catalogs like Weblink and WorldPac, helping them understand and use e-catalog lookup and ordering systems, and providing specification sheets for vehicle reconditioning. This role involves managing inventory of stocked parts at customer locations, including identifying needed products, assisting with daily stock orders, removing aged products, and helping with receiving and putting away orders. The provider sources and orders parts for mechanical repairs, monitors delivery times, and assists in sourcing OE and recycled parts. Key responsibilities also include following up on ordered product ETAs, tracking RTVs, cores, and warranties, and attending customer production meetings. The position aims to reduce OE spend by identifying alternative product sources, coordinating product information and awareness training for technicians, and reviewing vehicles for potential parts sourcing from intercompany channels. Additionally, the role involves identifying cars on parts hold, verifying basic market basket product availability for reconditioning, and managing a hardware program by checking stock levels and preparing orders. The Inside Solution Provider is expected to provide feedback to customer management and anticipate customer needs with potential solutions.

Requirements

• High school diploma or general education degree (GED)
• Ability to lift and/or move up to 50 pounds frequently and occasionally lift and/or move up to 100 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus
• Ability to walk or stand predominantly
• Ability to talk and hear
• Ability to use hands and fingers to handle or feel
• Ability to reach with hands and arms
• Ability to climb or balance
• Ability to stoop, kneel, crouch, or crawl

Nice To Haves

• ASE certification preferred

Responsibilities

• Support Professional customers with use of Weblink, WorldPac and other electronic part catalogs
• Assist Professional customer associates in understanding how to use e-catalog look up and ordering systems
• Provide Weblink specification sheets for Professional customers reconditioning vehicles
• Access on-line sources when information on late model cars that take special fluids is needed
• Identifying product that needs to be stocked at Professional customer's location
• Assist Parts Manager / Supply Lead with daily stock orders and removing aged product
• Help receive and put away stock orders
• Monitor delivery times on Aftermarket and Fast Moving Parts and look for opportunities to improve service levels
• Sourcing OE product where Professional customer does not have good dealership relationships
• Assist in sourcing and ordering recycled parts back ordered or difficult to find parts
• Provide communication to the Store General Manager regarding service and/or inventory issues
• Tracking of RTVs, cores, and any warranties for prompt resolution
• Attend Professional customer Production meetings as requested by the local Professional customer management team
• Work with Professional customer Parts or Supply Associates to identify product that is being bought from OE car dealers that may be available through intercompany supply channels
• Coordinate product information and awareness training to help Technician's comfort levels that they are getting OE comparable product
• Assist Professional customer associates in reviewing cars that are in wholesale for potential parts that otherwise may be sourced from the OE car dealers
• Identify cars that are in parts hold and look for solutions to help get these cars in parts ready
• Review the Pending list of cars coming into to be reconditioned and verify that the basic market basket of product is available in stock
• Identifying product that needs to be stocked at Professional Customer / serving CARQUEST store
• Check stock levels and prepare suggested stock orders twice a week or more as needed
• Help receive and put away hardware orders
• Provide Feedback regarding any issues, concerns, and opportunities to Professional customer management team
• Anticipate Professional customer needs and offer potential solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED