Inside Service Technician
Cleveland Brothers Equipment Co•Bridgeville, DE
•Onsite
About The Position
The SITECH Inside Service Technician will report directly to the Service Manager and will be actively responsible for the service and repair various types of optical, laser & electronic construction positioning equipment. The main focus will be in service of Trimble Heavy Civil solutions, including but not limited to Spectra Precision lasers, Nikon Levels and Trimble GPS & optical instruments. The successful candidate will also play a role in the activation of Trimble Hardware, Software & Subscriptions.
Requirements
- Able to use hand tools and electronic test equipment
- A team player able to leverage resources through sound organizational skills
- Consultative problem solving – involves customer in problem solving by asking appropriate questions.
- Excellent communication skills, both verbally and in writing.
- Computer Literacy – MS Office, MS Dynamics
- Self-motivated to continue education on new technologies related to the industry
Nice To Haves
- Experience with Trimble GPS and robotics or similar surveying equipment a benefit
- Experience with electronics & electronic repair preferred but not required.
- Extensive knowledge of SITECH products, typically gained through experience with a dealership or a SITECH equipment manufacturer, is highly desirable.
- Experience in an operational position is desirable.
Responsibilities
- Troubleshoot, repair and calibrate equipment to factory specifications
- Become field trained and factory certified on relevant equipment and software
- Diagnoses hardware, software and systems failures using established procedures.
- Determines the most cost effective repair/resolution to minimize customer downtime.
- Explains repair, new product, and extended warranty options to help customers understand their options.
- Provides prompt and effective service for customers.
- Provides technical support to customers on operational and maintenance aspects of system equipment.
- Install & Activate Trimble Software onto Trimble Hardware
- Pair Trimble’s Software Subscriptions with Trimble’s Hardware
- Maintain optical tooling and testing equipment
- Maintains a professional company image
- Follows/adheres to defined organizational processes and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
