Inside Service Technician - Cold Side (Hybrid Work Schedule)
About The Position
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, Parts Town is looking for passionate people with fresh ideas from different backgrounds. This role is for an Inside Service Technician, also known as a Tech Wizard, who will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty cold side foodservice equipment. After completing the onboarding process, there is an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications. Parts Town has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times, and has been voted by its Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
Requirements
- Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
- Proficient in English (both written and verbal)
- Quality, high speed internet connection at home
- Confident using a computer and navigating programs such as MS Word & Outlook
- Passionate about troubleshooting and finding innovative solutions to difficult problems
- Ability to multitask and thrive in a fast paced, team oriented atmosphere
- Available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed
Nice To Haves
- Genius-level knowledge of original equipment manufacturer parts
Responsibilities
- Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
- Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
- Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
- Maintain all customer call information into a company database to better assist future inquiries
- Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates
Benefits
- Quarterly profit-sharing bonus
- Remote work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options
- Health insurance
- 401k/401k match
- Employee assistance programs
- Time away
- Health, dental and vision insurance
- Paid time off
- Paid sick time off
- Paid holidays
- Paid parental leave
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
