Inside Service Technician (Cold Side)

Parts Town•Addison, IL

12d•Remote

About The Position

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, Parts Town is looking for passionate people with fresh ideas from different backgrounds to join their team. This role is for an Inside Service Technician, also known as a Tech Wizard, who will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty cold side foodservice equipment. After completing the onboarding process, there is an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications. The company values transparency and is committed to ensuring team members feel appreciated and supported, prioritizing a positive workplace culture where collaboration, growth, and work-life balance are celebrated. Parts Town has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times, and has been voted by its Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

Requirements

Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
Proficient in English (both written and verbal)
A quality, high speed internet connection at home
Confident using a computer and navigating programs such as MS Word & Outlook
Ability to multitask and thrive in a fast paced, team oriented atmosphere
Available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed

Nice To Haves

Genius-level knowledge of original equipment manufacturer parts
Unique enthusiasm
High integrity
Courage to embrace change
Ability to tell jokes

Responsibilities

Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
Maintain all customer call information into a company database to better assist future inquiries
Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates