Inside Sales

The Franklin Group Inc•Gooding, ID

10h•$20 - $25•Onsite

About The Position

The Inside Sales Representative provides exceptional customer service to customers entering the store, ensuring a positive and productive visit. This role involves assisting customers, answering their questions, and guiding them to the products they need. The Inside Sales Counter is the daily face of the company, engaging with and assisting customers who call or walk in. This dynamic role offers exposure to nearly every aspect of the building industry and is a prime stepping stone for advancement into building materials sales. Successful employees are adept problem solvers, capable of finding creative solutions to meet customer needs by leveraging all available resources ethically and beneficially for all parties. The company fosters a competitive yet team-oriented atmosphere, believing in partnerships with customers and vendors for mutual success. Employees are expected to take ownership of their opportunities and challenges, doing what's right for customers and the company. The company aims for long-term employee relationships, encouraging growth and work-life balance.

Requirements

Customer Service-Minded: A focus on providing excellent customer service is paramount. Safety-conscious, honest, hardworking, outgoing, friendly, and expressive in your interactions.
Building Materials Knowledge: Possess basic knowledge of building materials or the ability to quickly learn and retain new information in this field.
Time Management: Efficiently manage your time to accomplish multiple objectives in a fast-paced environment.
Computer and Social Media Skills: Basic computer and social media skills to support sales and customer engagement.
Problem-Solving: Independently solve problems to achieve specific objectives.
Versatile and Team-Oriented: Exhibit versatility and self-motivation, working collaboratively with the team.
Continuous Learning: A dedication to expanding your knowledge base and staying up-to-date with industry trends.
Adaptability: Recognize the need for process adjustments to support business growth.
Prioritization: Effectively prioritize and triage activities to meet objectives within promised completion times.

Responsibilities

Provide exceptional customer service to those entering the store.
Assist customers, address their questions, and guide them in finding the products they require.
Warmly greet customers who call or walk through the doors and offer support.
Independently solve problems to achieve specific objectives.
Leverage all available resources, provided that actions are moral, ethical, and mutually beneficial to the customer, vendor, and company.
Work collaboratively with the team.
Recognize the need for process adjustments to support business growth.
Effectively prioritize and triage activities to meet objectives within promised completion times.