Inside Sales

Fessenden Hall•Pennsauken Township, NJ

1d•Onsite

About The Position

Inside Sales / Customer Service Wholesale Distributor of Building Materials Reports To: Inside Sales Manager | Location: On-site in Pennsauken, NJ About Fessenden Hall Since 1890, Fessenden Hall has been a trusted name in building materials distribution. With over 130 years of stability and growth, we're proud to offer careers-not just jobs. Many of our employees make Fessenden Hall their final career stop, building long-term success with our family-owned company. When you join our team, you'll experience: Supportive culture where managers and coworkers genuinely care about your success Industry-leading medical benefits - we cover 80% of your medical premium AND your entire deductible, so you keep more of what you earn Long-term stability with a company that's stood the test of time Compensation & Benefits We invest in our people. Your benefits package delivers real dollar value beyond base compensation. Exceptional Medical Coverage Fessenden Hall covers 80% of your premium. An employer-funded HRA reimburses your full deductible each year, up to $4,000 individual or $8,000 family. Your effective deductible is $0. Out-of-pocket max is $6,550; above that, insurance pays 100%. Fully employer-paid coverage. Dental, vision, life, AD&D (1x salary to $50,000), short-term disability, and long-term disability (60% income replacement to age 65). Premiums are covered at 100%. Retirement. 401(k) with auto-enrollment, discretionary company contributions, and full vesting after three years of service. Time off. Paid time off and paid holidays. Support. 24/7 Employee Assistance Program, confidential and free, for you and your household. Hourly compensation is commensurate with experience. Position Overview Inside Sales / Customer Service: As an Inside Sales / Customer Service representative, you'll be the voice and face of Fessenden Hall for our customers. Your mission is to build lasting relationships, resolve challenges quickly, and ensure every customer interaction leaves a positive impression.

Requirements

High school diploma required
On-site position at our Pennsauken, NJ location (not remote/work-from-home)
Flexibility to support occasional overtime for inventory counts or company events
Excellent interpersonal and communication skills with a genuine customer service mindset
Ability to stay calm under pressure and manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office; willingness to learn our Agility software

Nice To Haves

prior customer service or inside sales experience preferred
Experience in countertop, cabinetry, woodworking, or building materials is a strong plus

Responsibilities

Manage a high volume of incoming calls, emails, and walk-in inquiries to facilitate product purchases and deliver superior customer experience
Build sustainable customer relationships through open, interactive communication and a solutions-oriented mindset
Identify, assess, and fulfill customer needs-handling questions, complaints, and special requests with professionalism and care
Facilitate and follow up on quotations for non-stock and special-order items
Solicit orders by telephone from existing customers to support sales growth
Provide administrative support for assigned Field Sales Representatives, including sample requests and order expediting
Assist with over-the-counter sales, including handling payments and credit card transactions
Meet or exceed personal and team sales targets and call-handling goals
Respond to customer inquiries promptly and professionally via phone, email, and at the sales counter
Utilize our product database, supplier contacts, operations staff, and department managers to provide customers with accurate information
Prepare and follow up on product quotations and proposals
Maintain accurate records of significant customer interactions
Attend sales meetings and company-sponsored training programs
Operate point-of-sale systems including cash register and credit card equipment
Support physical inventory counts and company events as needed

Benefits

Industry-leading medical benefits - we cover 80% of your medical premium AND your entire deductible, so you keep more of what you earn
Long-term stability with a company that's stood the test of time
Exceptional Medical Coverage Fessenden Hall covers 80% of your premium.
An employer-funded HRA reimburses your full deductible each year, up to $4,000 individual or $8,000 family.
Your effective deductible is $0.
Out-of-pocket max is $6,550; above that, insurance pays 100%.
Fully employer-paid coverage.
Dental, vision, life, AD&D (1x salary to $50,000), short-term disability, and long-term disability (60% income replacement to age 65).
Premiums are covered at 100%.
Retirement. 401(k) with auto-enrollment, discretionary company contributions, and full vesting after three years of service.
Time off. Paid time off and paid holidays.
Support. 24/7 Employee Assistance Program, confidential and free, for you and your household.