Inside Sales
About The Position
The Inside Sales Representative (ISR) - Healthcare is responsible for prospecting new healthcare customers, with a primary focus on driving transactional sales of hospital TVs and related hardware. This role also supports Avidex Account Executives by providing transactional quotes and managing order processing. The ISR plays a critical role in generating revenue and gross profit by managing non-assigned accounts, identifying new business opportunities, and delivering a high level of customer service. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is organized, customer-focused, and proactive in building relationships and supporting sales efforts across the business.
Requirements
- Associate degree or equivalent experience required
- 2+ years of experience in customer support, sales support, or similar role (AV/IT industry preferred)
- Proficiency in Microsoft Windows, Microsoft Office, and PDF software
- Experience with CRM systems preferred
- Strong verbal and written communication and listening skills
- Ability to manage multiple projects and priorities with minimal supervision
- Strong customer service and problem-solving skills
- Excellent time management and ability to meet multiple deadlines
- Ability to maintain professionalism and composure in stressful situations
- Ability to work in a primarily desk-based role with extended computer use
- Ability to perform occasional physical activities including standing, walking, lifting, and carrying
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Prospect and develop new healthcare customers through outbound lead follow-up and outreach
- Drive transactional sales of hospital TVs and related AV/IT hardware
- Respond to inbound inquiries with timely, accurate quotes, pricing, and product availability
- Support Account Executives with transactional quotes and order processing
- Manage non-assigned accounts and identify opportunities to convert into qualified accounts
- Sell AV/IT products to businesses and organizations via phone, email, and other channels
- Coordinate with sales, technical services, and purchasing teams on project and bid pricing
- Obtain special, registered, or volume pricing from manufacturers and suppliers
- Research products and identify new or alternative vendors as needed
- Track orders and provide updates on product delivery and availability
- Communicate with account teams on pricing, availability, and order accuracy
- Support marketing initiatives, including local campaigns and events (as needed)
- Provide sales forecast data and updates to management
- Maintain accurate records in CRM and related systems
Benefits
- Competitive compensation plan
- Health, dental, and vision benefits
- 401(k) retirement plan with employer matching
- Up to 3 weeks of vacation and 7 days of sick time (prorated)
- 10 paid holidays
- Paid volunteer time (8 hours annually)
- Opportunities for professional growth and development
- Collaborative and innovative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
