Inside Sales -Tools & Machinery MRO
About The Position
KBC Tools & Machinery is seeking an Inside Sales professional for their Sterling Heights, MI location. This role is crucial for growing sales, uncovering client potential, and addressing customer needs within the industrial distribution sector. Unlike traditional models where outside sales dominate, KBC empowers its inside sales team to lead business development. The ideal candidate will be comfortable engaging clients in conversations to understand their needs, identify specific product requirements, and solve problems. This position involves a mix of phone and front counter interactions, focusing on building relationships, introducing new products, and identifying opportunities for business growth. The role emphasizes being an "order maker" rather than an "order taker," actively contributing to the company's success through proactive sales and customer engagement.
Requirements
- 3-5 years, or more, of inside sales experience, preferably with industrial sales.
- Experience working in a branch-based B2B environment, on a pro-desk, or parts counter.
- High-energy, motivated, and enjoys being customer-facing.
- Strong attention to detail.
- High level of proficiency in Microsoft Office (Excel, Word, Outlook).
- Computer skills.
- Exceptional communication skills.
- Sales experience.
- B2B experience.
- Superior Customer Service skills.
- Problem Solving Skills.
- Intermediate Computer Skills.
- Accountable.
- Proud of problem-solving skills.
Nice To Haves
- Tooling experience.
- CRM (Customer relationship management) experience.
- Front Counter experience.
- Warehouse experience.
- Experience with tools & machinery for metalworking, woodworking, or plastics.
- Love reading catalogs and figuring out what goes with what.
- Love watching machining videos on YouTube.
Responsibilities
- Engage in conversations with clients or potential clients to understand the scope of their needs.
- Drill down from a general request to the exact tool or part a client is looking for.
- Ask questions to get the information needed to help solve client problems.
- Assist clients face-to-face, by phone, or email, providing superior customer service with product inquiries.
- Enter orders.
- Generate sales.
- Up-sell and cross-sell products.
- Ask customers about their business.
- Merchandise the showroom and flyer items.
- Identify sales opportunities to grow the business.
- Build relationships with customers.
- Introduce new products.
- Mention value propositions.
- Identify additional contacts within existing accounts that could lead to developing new accounts or further assisting them in other areas of their business.
- Look for and find opportunities for growth one question and conversation at a time.
- Close sales and achieve sales targets.
- Follow up on new business diligently.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
