Inside Sales Territory Support

BBB | Better Business Bureau•Odessa, TX

4d•Onsite

About The Position

This role involves handling incoming and outgoing calls related to customer pricing and inventory, managing a quoting queue, and performing targeted outbound follow-ups to drive revenue. The position will also involve entering and updating orders, supporting outside sales, and communicating with the operations team. The ideal candidate will be highly organized, responsive, customer-focused, and motivated by achieving Key Performance Indicators (KPIs). Automotive/Turbocharger experience is considered a plus.

Requirements

High School Diploma or equivalent.
1–3 years of inside sales, customer service, or related experience.
Strong phone presence and excellent written communication skills.
High attention to detail and the ability to work efficiently under time constraints.
Proven ability to multitask, prioritize, and manage a dynamic workload.
Comfortable working with CRM systems, quoting tools, and standard office software.
Results-driven mindset with the ability to thrive in a fast-paced environment.
Continued knowledge of Haz/Com regulations and requirements.
Ability to lift and carry up to 50 pounds.

Nice To Haves

Automotive/Turbocharger experience is a plus.
Experience with hydraulics is preferred.

Responsibilities

Serve as the primary point of contact for incoming customer sales calls, emails, and walk-ins.
Provide timely, professional, and solution-oriented responses to product, pricing, and service inquiries.
Accurately capture customer requirements and ensure seamless communication with internal teams.
Generate accurate customer quotes within 30 minutes or less.
Maintain an organized, continually prioritized quoting queue to consistently achieve turnaround goals.
Escalate workload or capacity issues when the queue grows beyond a level that allows for on-time delivery.
Ensure all quotes are complete, correct, and aligned with company pricing, policies, and product offerings.
Conduct outbound follow-up calls and emails to convert outstanding quotes, re-engage past customers, and capture additional revenue opportunities.
Identify and recommend upsell or cross-sell products aligned with customer needs.
Build and maintain strong customer relationships that encourage repeat business.
Meet or exceed defined KPIs, including quote turnaround time, quote-to-order conversion rate, revenue generation, and upsell/cross-sell performance.
Maintain accurate records of customer interactions, quotes, and opportunities in CRM systems.
Provide feedback on recurring customer issues, process inefficiencies, or opportunities to improve the sales workflow.
Act as a liaison for Joplin and Beaumont for quotes and ensuring factories have the proper S in SIOP to support the Industrial Business Unit part numbers.
Report on Fill Rate from the factories to Odessa, and Fill Rate from Odessa to the customers monthly to the Branch Manager and VP of Sales.
Develop cadence with Joplin and Beaumont to review opportunities to improve SIOP that will drive improved inventory turns and minimize core storage and aging inventory.
Identify incremental revenue opportunities with current Industrial and new Industrial products based on market trends, customer requests, or territory sales feedback. Communicate results to Product Management and Director of Nat Gas Sales.