Inside Sales Support
About The Position
The Inside Sales Support role is responsible for preparing quotes, converting them into sales orders, and managing the order process through shipment and delivery. This position involves sourcing products from vendors, communicating with customers and internal teams, and supporting outside sales efforts. The role requires maintaining accurate records, tracking orders, and balancing various business objectives to ensure customer satisfaction and operational efficiency. A key aspect of the role is developing a working knowledge of data center construction requirements and related products.
Requirements
- Strong written and verbal communication skills, with the judgment to provide clear, timely, and proactive updates.
- Proficiency in Microsoft Office, particularly Excel.
- Strong attention to detail and accuracy in quoting, data entry, order processing, and follow-up.
- Ability to prioritize multiple requests, meet deadlines, and remain responsive in a fast-paced environment.
Nice To Haves
- Experience in inside sales, customer service, sales support, order management, or another customer-facing role preferred.
- Experience working directly with customers and/or partnering with outside sales is preferred.
- Industry experience in industrial distribution, construction supply, electrical distribution, MRO, equipment rental, plumbing, PVF, or a related field is beneficial but not required.
- Early-career and recent college graduates with strong communication skills, learning agility, and customer focus are encouraged to apply.
- Experience with an ERP or order management system is preferred.
Responsibilities
- Prepare accurate, competitive quotes for bills of material and customer requests within established response timelines.
- Convert approved quotes into sales orders in the ERP system and monitor each order through shipment and delivery.
- Source products and materials from approved vendors to meet customer specifications, pricing expectations, and required delivery dates.
- Communicate proactively and consistently with customers, vendors, outside sales representatives, peers, and operational teams.
- Partner with outside sales to develop new customer relationships, expand product offerings, and strengthen existing accounts.
- Maintain accurate pricing, quote, order, customer, and vendor records in the ERP system and Microsoft Excel.
- Track open quotes and orders, identify risks or delays, and coordinate timely solutions to protect the customer experience.
- Balance revenue growth, gross margin, service expectations, and operational requirements when developing customer solutions.
- Build working knowledge of data center construction requirements, applicable products, vendors, and market conditions.
- Support operational excellence and regional performance goals, including applicable incentive program objectives.
- Perform other related duties as assigned to support customers and business needs.
Benefits
- PPO and HDHP medical plan options
- Health Spending Account
- Dental and vision insurance
- Company-paid basic life and AD&D insurance
- Voluntary life and AD&D insurance
- Short- and long-term disability coverage
- Flexible Spending Accounts for health and dependent care
- 401(k) plan with company match
- Generous paid time off policy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
