Inside Sales Team Lead

E B Bradley Co.•Kent, WA

3d•Onsite

About The Position

The Inside Sales Team Lead is responsible for managing a personal inside sales account base while supporting the leadership, training, and operational consistency of the Inside Sales team. Acting as a senior-level resource, this role partners with Inside Sales Representatives, Outside Sales Representatives, Operations, Purchasing, and Management to provide a world class customer experience while supporting workflow, coaching, onboarding, and team development.

Requirements

Strong customer service and communication skills in a fast-paced sales environment
Ability to coach, mentor, and support team members professionally and effectively
Strong organizational skills with the ability to manage multiple priorities and deadlines
Effective problem-solving and decision-making abilities
Ability to work collaboratively across departments and maintain professional relationships
Strong computer proficiency including ERP systems, CRM platforms, Microsoft Office, and Excel
Ability to create and communicate processes, procedures, and training materials
Strong attention to detail and follow-through

Nice To Haves

College degree preferred
3-5 years of inside sales, customer service, or distribution experience preferred
Prior leadership, coaching, or training experience preferred
Experience in building materials, surfacing, woodworking, or distribution environments preferred

Responsibilities

Manage a personal book of inside sales accounts including quotes, order entry, customer communication, and order follow-up
Provide leadership and support to the Inside Sales team through coaching, training, and workflow guidance
Support onboarding and training for ISR associates on systems, products, customer service expectations, and standard operating procedures
Lead by example in delivering a high-quality customer experience through phone and email communication
Assist associates in resolving customer concerns, pricing questions, product application issues, and delivery concerns
Partner with Operations, Purchasing, Warehouse, and Outside Sales teams to resolve escalated issues and improve service levels
Maintain accurate customer and sales activity documentation within CRM and ERP systems
Support management with process improvement initiatives, reporting, workflow consistency, and training documentation
Participate in interviews and provide feedback regarding ISR candidates when requested
Monitor team workflow and assist with prioritization of customer requests, backorders, and service-related issues
Provide support for delegated managerial responsibilities during Inside Sales Manager absences
Promote company products, services, and programs while supporting margin goals and customer retention
Attend and participate in product knowledge, leadership, and sales training opportunities
Provide assistance with operational duties and cross-functional support as needed
Meet established productivity, response time, accuracy, and service expectations
Additional duties as assigned