Inside Sales Support - Windows Administrator

GENTEK BUILDING PRODUCTS LTD•Ottawa, ON

About The Position

Leading the exterior, cladding, and window industry for over 55 years, Gentek is known for product excellence and innovation. As a Window Administrator, you love to “ACT”: Acknowledge all customers in person and on the phone; greet them with a smile. Create great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities. Thank customers after every interaction; we don’t take their partnership with us for granted.

Requirements

High school diploma required
Strong literacy and numeracy skills, including the ability to interpret alphanumeric sequences
Proficient in computer systems and order entry platforms

Nice To Haves

Post-secondary education considered an asset
Experience in windows and doors and/or the ability to read blueprints is an asset
Previous experience in the building or construction industry preferred

Responsibilities

Prepare and process accurate, timely quotations for windows and doors for lumberyards and contractors
Enter and manage customer orders using Gentek systems (e.g., BAP, Windows Express)
Monitor order status and proactively communicate product availability and delivery timelines to customers
Demonstrate strong product knowledge, including the ability to identify and differentiate between various window and door types
Accurately interpret measurements, handing, and finish specifications
Distinguish between standard and custom order configurations
Apply product compatibility rules to ensure all orders are valid and buildable
Professionally greet and assist customers in person and over the phone
Respond to inquiries regarding Gentek’s window and door products and related services
Provide alternative solutions when requested products are unavailable
Analyze order and customer data to identify trends, opportunities, and areas for process improvement