CSR

S&S Firestone•Lexington, KY

6d•Onsite

About The Position

S&S Firestone, Inc. is seeking a reliable and customer focused Inside Sales Support Specialist to join our Lexington, KY team. In this role, you’ll assist customers with product questions, process orders, recommend solutions based on their needs, and help keep our sales operations running smoothly. If you have experience in inside sales, customer service, or product support—and enjoy building strong customer relationships—we’d love to hear from you!

Requirements

Customer-Focused – Prioritizes customer satisfaction by understanding their needs and providing timely, helpful solutions
Strong Communicator – Effectively communicates with customers and team members, ensuring clarity and responsiveness
Detail-Oriented – Carefully manages tasks, orders, and information to avoid errors and maintain accuracy
Proactive & Takes Initiative – Anticipates needs, addresses issues without being asked, and actively works toward goals
Accountable & Responsible – Dependable in meeting deadlines and following through on commitments
Sales-Oriented – Uses product knowledge and relationship-building skills to recommend the best solutions and drive results
High school diploma or GED required
1–2 years of experience in customer service, sales support, administrative assistance, or a related field
Basic computer proficiency, including Microsoft Word, Excel, and general internet navigation
Ability to learn new software quickly and use technology to streamline daily tasks

Nice To Haves

Bilingual (Spanish) preferred, but not required
Familiarity with point-of-sale (POS) systems and order entry platforms preferred

Responsibilities

Answer all incoming calls quickly (within 3 rings)
Help customers with questions about products, pricing, availability, and credit terms
Recommend the best products based on customer needs, available inventory, and value
Call regular customers daily to share product info, promotions, and take orders
Enter orders into the system and print them as needed
Give price quotes and details on credit, warranties, and delivery timelines
Follow up with customers after orders to solve any issues and offer support
Stay up to date on market trends, new products, and competitors; share insights with your manager
Help gather basic info on new potential customers for the outside sales team
Occasionally assist in the warehouse with loading, pulling, or stocking tires