Inside Sales Support Specialist

Smart Care•Anaheim, CA

1d•Onsite

About The Position

Inside Sales Support Specialist for Superior Service, a Smart Care Solutions company. This role involves providing comprehensive support to new and existing customers, sales representatives, and internal teams to ensure smooth sales operations and excellent customer service. The specialist will handle inquiries, manage contracts, coordinate documentation, and assist with account management activities in a fast-paced office environment.

Requirements

High School Diploma or equivalent required.
3+ years of customer service, sales support, account management, or administrative support experience required.
Proficient with Google and Microsoft Office Suite products (Excel, PowerPoint, Word, Outlook).
Excellent customer service, organizational, and communication skills.
Strong administrative, multitasking, and time management abilities.
Ability to interface with cross-functional teams and all levels of personnel/management.
Strong problem-solving and analytical skills.
Ability to work independently while managing multiple priorities in a fast-paced environment.
Effective verbal and written communication skills.
Professional and solution-oriented approach when interacting with customers and internal teams.
Resourcefulness, flexibility, and resiliency to operate in a dynamic work environment.
Strong attention to detail and follow-through.

Nice To Haves

Associate's degree in Business Administration, Sales, Marketing, Communications, or related field preferred.
Experience supporting sales teams, service operations, or customer account management preferred.
Experience within HVAC, mechanical services, facilities services, construction, or related service industries preferred.
Experience with CRM, service management, or customer relationship management software preferred.
Experience with Workday preferred.
Valid driver's license preferred.

Responsibilities

Field incoming calls, emails, and inquiries from new and existing customers regarding service offerings, account support, and program information.
Provide pricing information, service program details, proposal support, and sales-related documentation to customers and sales representatives.
Assist with customer onboarding activities, including vendor portal registrations, customer setup, and collection of required documentation.
Track, administer, and maintain customer contracts throughout the review, approval, and execution process.
Coordinate Certificate of Insurance (COI) requests and manage related compliance documentation.
Support Outside Sales Representatives with account management activities, customer follow-up, and sales administration.
Assist in resolving customer inquiries, service concerns, and escalated issues by coordinating with appropriate internal teams.
Support District Managers with customer-facing service management activities and ongoing client communications.
Maintain accurate customer records, pricing data, contract files, and account documentation within company systems.
Coordinate with service, operations, finance, and administrative teams to ensure customer requests are addressed promptly and accurately.
Monitor and follow up on outstanding customer requests to ensure timely resolution and customer satisfaction.
Perform any other duties assigned by manager(s).
Participate in and lead training for career development, safety, and maintaining required certifications.
Conduct and support client engagement activities to strengthen our relationships with our clients and increase our understanding of their needs.