Inside Sales Support Specialist

Mettler Toledo • Billerica, MA

7d • Onsite

About The Position

The Process Analytics division within METTLER TOLEDO produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics. Product applications include: Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes. Measurement of conductivity and pH in a range of chemical applications. Measurement of turbidity, CO2 and O2 in beer production. Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.

Requirements

• 3+ years of experience in Inside Sales, Sales Support, Customer Service or a related sales role.
• Experience handling inbound/outbound calls and sales opportunities.
• Experience preparing quotations/proposals and maintaining CRM records.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with CRM/SAP and Microsoft Office, especially Excel, Word, PowerPoint and Outlook.

Responsibilities

• Partner with Field Sales Representatives (FSRs) to support sales activities, account penetration and customer growth.
• Manage inbound and outbound customer calls, understand customer requirements and follow up on sales opportunities.
• Prepare and coordinate customer quotations, proposals, sales documents and follow-up communications. Review customer/user requirements and support technical order reviews and quotation activities.
• Schedule and confirm customer appointments for Field Sales Representatives.
• Manage and follow up on sales opportunities throughout the pipeline to help drive timely closure.
• Build and maintain strong customer relationships by providing a positive experience throughout the sales cycle.
• Work with Field Sales, Technical Support, Product Management, Operations and other internal teams to resolve customer issues and support opportunities.
• Qualify target accounts and identify potential business opportunities.
• Develop knowledge of Process Analytics products and services and communicate product value propositions to customers.
• Identify and support upselling and cross-selling opportunities for products, consumables, accessories and services.
• Maintain accurate customer and opportunity information in SAP or other CRM systems.
• Coordinate regularly with Field Sales teams to review account strategy, opportunity status and support needs.
• Follow company pricing guidelines, sales processes and policies.
• Manage multiple priorities in a fast-paced, collaborative environment while maintaining strong customer service and professional communication.

Benefits

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, educational matching gift program, perks and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed