Inside Sales Support RNC

Carrier Enterprise•Omaha, NE

5d•Onsite

About The Position

The Inside Sales Support Representative plays a critical role in supporting the residential and construction sales teams by managing customer inquiries, preparing quotes, coordinating orders, and ensuring a smooth sales process from initial contact through job completion. This role serves as the primary internal liaison between sales, operations, and customers to drive revenue growth and customer satisfaction.

Requirements

Excellent verbal and written communication skills are essential for effective interactions with customers, team members, and stakeholders.
Demonstrated capacity to manage multiple priorities while maintaining quality and attention to detail in a fast-paced, high-volume environment.
2+ years of inside sales, customer service, or support experience (HVAC or construction industry preferred) with proven track record of customer interacting responsibilities.
Efficient management of concurrent projects, tasks, and customer inquiries through strong organizational and multitasking skills.
Self-motivated professional able to work independently or as an active team member with a results and goal-oriented approach.
Working knowledge of essential business applications including Microsoft Office suite (Outlook, Excel, Word, and PowerPoint).

Nice To Haves

HVAC or construction industry experience preferred

Responsibilities

Deliver comprehensive operational support to Account Executives and Strategic Account Managers, enhancing team productivity and customer response time.
Manage multi-channel customer communications with exceptional professionalism, ensuring prompt resolution of inquiries through phone, email, and digital platforms.
Respond to inbound calls, emails, and customer requests in a professional and timely manner.
Assist customers through product selection decisions by providing consultation on products, pricing options, delivery timelines, and technical requirements.
Develop and prepare comprehensive, accurate quotes for equipment, materials, and services that align with customer specifications while adhering to company pricing guidelines and industry standards.
Monitor and track order status throughout the sales process while proactively communicating timely updates to customers and the internal sales team members to ensure transparency and maintain customer confidence.
Efficiently resolve pricing discrepancies, order issues, and delivery concerns to ensure customer satisfaction and maintain business relationships.
Identify and capitalize on upselling and cross-selling opportunities by leveraging product knowledge and understanding customer needs.
Proactively follow up on quotes and inactive opportunities to maximize conversion rates and drive growth for the sales channel.
Support implementation and execution of promotions, product launches, and special pricing programs to help meet strategic sales objectives.