Inside Sales Support Associate (Remote)

Keystone Technologies•Atlanta, GA

1d•Remote

About The Position

The Inside Sales Support Associate supports the Sales Team by managing quote opportunities, responding to customer inquiries, and fostering strong customer relationships. The ideal candidate has lighting industry experience and product knowledge to provide accurate product recommendations, identify equivalent solutions, cross-reference competitive manufacturers' part numbers, and deliver exceptional support to customers and sales representatives. The role is remote for candidates who live outside a 50-mile radius of the office; candidates within 50 miles are expected to work onsite Tuesday through Thursday as part of a hybrid schedule. Remote employees must be located in the Eastern Time Zone and travel to the Headquarters location in Lansdale, Pennsylvania, during their first week for onboarding and training.

Requirements

1–2 years of sales experience in a similar inside sales role.
Lighting industry experience and product knowledge required.
Ability to perform in a fast-paced, time-sensitive work environment.
Outstanding customer service skills, including rapid responses, clear communication, and a strong drive to exceed customer expectations.
Exceptional organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Word and Excel.
Must be located in the Eastern Time Zone and able to travel to Headquarters in Lansdale, Pennsylvania, during the first week of employment if remote.
Uphold and implement Keystone's Core Values, aligning actions and decisions with its principles.

Nice To Haves

Bachelor's degree in business administration or a related field preferred.
Experience using CRM and Prophet 21 preferred, but not required.

Responsibilities

Analyze customer sales data to identify sales trends and opportunities with management.
Collaborate with the Sales Support Specialist, Territory Managers, and Director of Sales Operations to monitor inventory levels, validate material allocation, and proactively support future project demands and order fulfillment.
Cross-reference lighting manufacturers' part numbers to Keystone products to ensure accurate specification matching, competitive replacements, and effective support for customers, distributors, and sales teams.
Create and manage opportunities in the CRM.
Use management and reporting tools, including Excel and CRM, to maintain project visibility and track status, timelines, and on-time delivery.
Oversee pipeline opportunities to ensure they are closed properly.
Receive and process customer purchase orders, allocate material appropriately, and verify inventory accuracy.
Build rapport and develop long-term customer relationships to drive product demand.
Assist the team in processing time-sensitive purchase orders.
Perform other duties as assigned.