Inside Sales Supervisor

Waste Management, Inc. (WM)•Kitchener, ON

1d•CA$80,000 - CA$90,000•Hybrid

About The Position

The Inside Sales Supervisor is responsible for supervising the activities of the Area's Inside Sales Team and provides a level of experience/expertise in the sale of WM services to customers resulting in additional revenue.

Requirements

Bachelor's Degree (accredited) or in lieu of a degree, High School Diploma or GED (accredited)and four (4) years of relevant work experience.
2 years direct business-to-business sales (in addition to education requirements).
Salesforce (CRM)
Candidates must be able to: build relationships, communicate with impact, demonstrate professionalism, demonstrate leadership/coaching, make sound decisions, think strategically, produce results, know the business, influence and negotiate, manage work/time, and use ethical practices.
This is a supervisory position.
Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or Market Area requirements.
This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.
The successful candidate must have, or be willing to obtain, a REAL ID or TSA-approved alternative.

Responsibilities

Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and work with the Area Sales Manager to help resolve escalated or unique customer issues.
Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.
Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
Executes ongoing training that provides both formal training and informal coaching sessions to Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed.
Participates in training and coaching the Inside Sales staff.
Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation.