Inside Sales Supervisor

ASSA ABLOY • Easton, PA

9d • Onsite

About The Position

Our ASSA ABLOY Northeast Service Center or regional manufacturing facility located in Easton, Pennsylvania is looking to add an Inside Sales Supervisor to the Team. The Inside Sales Supervisor will oversee customer service representatives and order processing teams while working closely with the Inside Sales manager. They will also assist with sales performance metrics and supervise the entire sales administration process, leading and motivating the team to achieve goals and exceed customer expectations. The role involves overseeing and ensuring timely processing of all customer orders, working with the customer service team to ensure customer satisfaction, and ensuring proactive communication with customers regarding order issues, concerns, and service levels. The supervisor will collaborate with the Inside Sales Manager to monitor sales performance and conduct weekly and monthly customer reviews to drive organic growth. They will also lead the development of departmental procedures to improve productivity and quality across the Service Center, manage team schedules, and assist with technical queries and participate in distributor training sessions. Continuous improvement activities, order scheduling, entry, and shipping oversight, and the resolution of customer feedback are also key responsibilities. The role also requires participation in a safe and harmonious working environment and assurance of compliance with all relevant policies and regulations.

Requirements

• High school diploma or GED required.
• Minimum of 5 years of related experience in industry sales, customer service, or a relevant industry environment.
• Strong creative business writing skills, with excellent verbal communication and presentation skills.
• Ability to analyze data, define problems, and draw valid conclusions, including working with fractions, decimals, and metric measurements.
• Strong teamwork orientation, thriving in a collaborative environment that achieves collective goals.
• Ability to multitask and prioritize projects under tight time deadlines.
• Proficiency in Outlook, Excel, and Word.

Nice To Haves

• Advanced education in Business, Industrial Technology, or Management preferred.
• Knowledge of ASSA ABLOY products and experience in strategic planning, resource allocation, leadership, and team coordination are preferred.
• Knowledge or exposure to ERP systems and shipping software a plus.

Responsibilities

• Oversee and ensure timely processing of all customer orders.
• Work with customer service team to ensure customer satisfaction.
• Ensure proactive communication with customers regarding order issues, concerns, and service levels.
• Collaborate with the Inside Sales Manager to monitor sales performance and conduct weekly and monthly customer reviews to drive organic growth.
• Lead the development of departmental procedures to improve productivity and quality across the Service Center.
• Manage team schedules, including approving time-off requests and scheduling overtime, to maintain optimal staffing without affecting lead times or bookings.
• Assist with technical queries and participate in distributor training sessions alongside the sales team.
• Lead continuous improvement activities as needed or assigned.
• Oversee order scheduling, entry, and shipping to ensure quality products are delivered to customers on time.
• Coordinate the resolution of customer feedback and enhance order entry quality through training and reporting.
• Participate in a safe and harmonious working environment.
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct.
• Other projects and assignments, as needed.

Benefits

• Competitive Salary
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED