Inside Sales Supervisor

Littelfuse•Chicago, IL

3d•Onsite

About The Position

Littelfuse is seeking a Supervisor, Inside Sales – Distribution / Aftermarket (T&L) to lead the Inside Sales Representative (ISR) team supporting Distribution and Aftermarket customers. This role is responsible for driving team performance, ensuring excellent account coverage, strengthening customer relationships, and delivering high-quality sales support. The Supervisor will oversee quoting, pricing, customer support activities, and process execution while partnering with cross-functional teams to achieve business objectives and improve customer experience.

Requirements

Bachelor's degree in Business, Sales, Marketing, or a related field.
5+ years of experience in Inside Sales, Customer Service, Account Management, or Sales Support.
Previous leadership, team lead, or supervisory experience.
Experience supporting distribution and/or aftermarket customers, including key accounts.
Strong knowledge of pricing strategies, quoting processes, and customer relationship management.
Experience working with ERP systems such as SAP and/or JDE.
Ability to collaborate effectively across functions and within a global organization.
Strong communication, leadership, analytical, and problem-solving skills.
Advanced Microsoft Excel skills; PowerPoint experience is a plus.
A proactive mindset focused on delivering exceptional customer service and driving continuous improvement.

Responsibilities

Lead, coach, and develop a team of Inside Sales Representatives supporting Distribution and Aftermarket accounts.
Establish performance expectations, monitor KPIs, and drive accountability.
Ensure consistent support and coverage for key customers, distributors, and aftermarket partners.
Oversee pricing and quoting activities, ensuring accuracy and alignment with business strategy.
Serve as an escalation point for customer concerns, complaints, and service issues.
Promote efficient use of SAP and JDE systems for quoting, account management, and order support.
Partner closely with Sales, Marketing, Product Management, Operations, and global teams to support customer needs and business priorities.
Monitor sales performance, quoting activity, and key metrics to identify improvement opportunities.
Support forecasting, reporting, and continuous process improvement initiatives.
Foster a customer-focused, collaborative, and results-driven team culture.