Inside Sales Supervisor

Koch•Bridgewater, NJ

2d•Onsite

About The Position

As the Inside Sales Supervisor, you will lead and support a team responsible for delivering exceptional customer service, managing order execution, and driving operational excellence. You will oversee daily sales operations, ensure data accuracy, and enable strong collaboration with Sales, Operations, and Customer Service teams. Your leadership will help shape an efficient, customer‑focused inside‑sales environment. Our customer service team is dedicated to supporting a diverse range of top-tier clients with excellence and professionalism. Known for our strong work ethic and unwavering commitment to customer satisfaction, we consistently deliver high quality support tailored to each client’s unique needs. We thrive on collaboration, mutual respect, and a shared spirit of success fostering a positive and productive environment where teamwork drives results. Whether solving complex issues or providing day-to-day assistance, we take pride in being reliable, responsive, and customer focused.

Requirements

Experience in Inside Sales, Customer Service, Order Management, or related operational roles.
Previous experience leading, supervising, or mentoring team members.
Proficiency with ERP systems (SAP preferred) and strong data accuracy skills.
Strong communication, problem solving, and customer relationship abilities.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Experience in manufacturing, technology, or distribution industries.
Knowledge of customer program management and quoting processes.
Demonstrated success improving processes or enhancing customer experience.
Familiarity with cross functional collaboration between Sales, Logistics, Operations, and Finance.
Intermediate excel skills.

Responsibilities

Lead daily operations of Inside Sales team, ensuring timely, accurate handling of orders, returns, inquiries, RFQs, and customer requirements.
Foster strong customer relationships through proactive communication, effective problem solving, and consistent follow up.
Drive execution and maintenance of customer programs while ensuring compliance with company procedures and service level expectations.
Collaborate across departments to resolve order‑related issues and enhance the overall customer experience.
Use reporting and analysis to improve processes, strengthen team performance, and support Sales strategies.
Coach and develop Inside Sales Representatives, providing guidance, training, and support for daily challenges and long-term growth.