Inside Sales Strategic Account Manager
About The Position
XP Power is seeking a highly organized and customer-focused candidate to join their sales organization as a Senior Customer Experience Manager. This role supports one of XP Power’s key accounts, a leading global technology and semiconductor company. The position partners closely with Field Sales and cross-functional teams, including Engineering, Quality, Production, Accounting, and Shipping, to deliver responsive, high-quality service. The ideal candidate will possess strong organizational skills, semiconductor industry experience, and the ability to support complex customer programs such as consignment, inventory management, or similar account support models.
Requirements
- Bachelor's degree or equivalent work experience.
- Experience supporting customers in the semiconductor or technical manufacturing industry strongly preferred.
- Experience with consignment, inventory management, customer-owned inventory, replenishment programs, customer portals, or similar strategic account support.
- Excellent organizational, communication, and problem-solving skills with the ability to manage multiple priorities.
- Strong customer service mindset with the ability to build relationships across internal and external stakeholders.
- Self-motivated, collaborative, and able to remain composed in a fast-paced environment.
- Experience with SAP, Salesforce, Microsoft Office, and customer portals preferred.
Responsibilities
- Serve as a primary customer support contact for assigned key account, ensuring timely and professional responses to customer inquiries, RFQs, order updates and service/RMA requests
- Partner with Field Sales to support customer relationships, identify account needs and help drive opportunities through the sales and order process
- Manage quotes, order entry, open orders, customer requests and returns using SAP and other internal systems
- Support consignment, inventory management or similar customer programs, including coordinating customer pull signals, tracking on-hand inventory, monitoring min/max or safety stock levels, reconciling consumption activity, supporting replenishment requirements and communicating program updates to internal and external stakeholders
- Maintain accurate customer information, forecasts and account activity in Salesforce and related business tools
- Work closely with Engineering, Quality, Production, Accounting, Shipping and other departments to ensure customer needs are addressed accurately and on time
- Prioritize multiple customer requests in a fast-paced environment while maintaining professionalism, composure and attention to detail
- Perform other duties as assigned
Benefits
- Competitive base salary plus commission
- Collaborative and supportive team environment
- Opportunity to support a strategic global customer
- Comprehensive medical, dental, and vision benefits
- 401(k) plan with company match
- Healthy work-life balance within a growing global organization
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
