Inside Sales Strategic Account Manager

XP Power • San Jose, CA

12h • $80,000 - $90,000 • Onsite

About The Position

XP Power is seeking a highly organized and customer-focused candidate to join their sales organization as a Senior Customer Experience Manager. This role supports one of XP Power’s key accounts, a leading global technology and semiconductor company. The position partners closely with Field Sales and cross-functional teams, including Engineering, Quality, Production, Accounting, and Shipping, to deliver responsive, high-quality service. The ideal candidate will possess strong organizational skills, semiconductor industry experience, and the ability to support complex customer programs such as consignment, inventory management, or similar account support models.

Requirements

• Exceptional organizational skills with the ability to manage multiple priorities, deadlines and customer requests
• Excellent verbal and written communication skills, with the ability to communicate clearly with customers and internal stakeholders
• Strong problem-solving skills and sound judgment when resolving customer issues or escalating concerns
• Team player with a collaborative mindset and willingness to support the broader sales and customer experience team
• Ability to remain composed under pressure, manage stressful situations professionally and quickly recover from setbacks
• Self-motivated, proactive and able to thrive in a fast-paced business environment
• Proficient in Microsoft Office with the ability to learn and adapt to new software tools

Nice To Haves

• Experience supporting customers in the semiconductor industry or a similar technical/manufacturing environment strongly preferred
• Experience with consignment, inventory management, customer portals or similar key-account support programs preferred, such as managing customer-owned inventory, coordinating replenishment, reviewing usage or consumption reports, supporting forecast-driven stocking programs and resolving discrepancies between customer demand, inventory and shipments
• Experience with SAP and Salesforce preferred, but not required
• Experience working with customer portals preferred, but not required

Responsibilities

• Serve as a primary customer support contact for assigned key account, ensuring timely and professional responses to customer inquiries, RFQs, order updates and service/RMA requests
• Partner with Field Sales to support customer relationships, identify account needs and help drive opportunities through the sales and order process
• Manage quotes, order entry, open orders, customer requests and returns using SAP and other internal systems
• Support consignment, inventory management or similar customer programs, including coordinating customer pull signals, tracking on-hand inventory, monitoring min/max or safety stock levels, reconciling consumption activity, supporting replenishment requirements and communicating program updates to internal and external stakeholders
• Maintain accurate customer information, forecasts and account activity in Salesforce and related business tools
• Work closely with Engineering, Quality, Production, Accounting, Shipping and other departments to ensure customer needs are addressed accurately and on time
• Prioritize multiple customer requests in a fast-paced environment while maintaining professionalism, composure and attention to detail
• Perform other duties as assigned

Benefits

• XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference.
• We place our people at the heart of everything we do.
• We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed