Inside Sales Specialist

Milpower Source • Manchester, NH

20h • Onsite

About The Position

Milpower Source, Inc. - a Bel Group - is an industry leader in the design and manufacture of power conversion, power management, and networking solutions for the defense and aerospace markets. We work closely with the industry’s leading OEMs, integrators, and subsystem developers. Our products include DC/DC converters, AC/DC inverters, solid state power distribution, generator control, VPX, and rugged battery backup solutions. We offer a unique lineup of power management solutions, offering software defined power control, as well as a rugged line of USB hubs, ethernet switches, routers, and other network solutions. We have a global footprint, with locations in the US, Israel, Switzerland, and India. Within our US Sales & R&D office in Manchester, NH, MilPower Source is seeking an energetic and experienced Inside Sales Specialist to help manage pre-purchase order sales activities. The position will be a member of the Inside Sales Team, reporting to an Inside Sales Manager, and working closely with our outside sales, program management, production operations, business development, and quality assurance departments. Responsibilities of the role include regular customer phone engagement, new lead management and qualifications, price quotation generation, open quote follow up, ensuring timely responses to customer order inquiries, and daily general support to the outside sales team. Ideal candidates for this role will bring inside sales experience, preferably within the defense and/or aerospace industries, demonstrated people skills, experience with CRM tools, extreme attention to detail, and a goal-focused attitude.

Requirements

• Min 2 years' sales experience with large defense or aerospace OEMs
• Min 3 years' inside sales experience in procurement of electronic systems/sub-systems
• Demonstrated experience engaging customers via phone, supporting their requests and communicating information. Includes quoting, order status, and other sales related communication tasks.
• Associate’s degree in business, or equivalent program. Will accept equivalent experience in place of a degree.
• Required to successfully pass a pre-employment drug screen, vision screen, and background check.
• Must be a US Citizen or Permanent Resident

Nice To Haves

• Great attention to detail and very well organized
• Ability to communicate with overseas counterparts
• Experience working with government contracts
• Excellent soft skills, written, verbal and communications skills
• Proficient in Microsoft Excel
• Experience with an MRP system helpful
• 3-5 years’ experience in customer service
• Knowledge of electronics a plus
• Prior RMA experience a plus

Responsibilities

• Daily engagement via phone with customers to facilitate initial lead qualification, quote requests, purchase order updates, and order status requests.
• Regular engagement with outside sales teams to support marketing collateral requirements, customer meeting coordination, quote requests, and other supporting functions to facilitate the team booking’s goal.
• Identify organizational structures of, and establish relationships with, customer accounts, targeting Buyers, Supply Chain Managers, Subcontract Administrators, and Program Office representatives.
• In partnership with the Regional Sales Managers, manage return business opportunities at existing accounts. Obtain and document customer order forecast data, support quotations for product demand, identify opportunities for long-term purchase agreements, etc.
• Support generation of non-standard quote and proposal documentation in support of outside sales and customer requirements.

Benefits

• Participation in the annual bonus program.
• 401(k) with company match.
• Health coverage: Medical, Dental, Vision, plus HSA and FSA options.
• Insurance coverage: Company life insurance and short- & long-term disability.
• Time off and extras: PTO (vacation/holidays/sick/personal), pet insurance, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree