Inside Sales Specialists

Sequel Med Tech•Manchester, NH

4d•Remote

About The Position

Sequel, headquartered in Manchester, New Hampshire, is a company developing the next generation of transformative drug-delivery advancements starting with diabetes. Sequel’s approach is to look at diabetes management holistically to advance systems that make living with diabetes simpler and easier for all. Sequel’s flagship product, the twiist Automated Insulin Delivery (AID) System, launched in July 2025 for people with type 1 diabetes providing them with personalized diabetes management. The Inside Sales Specialist is responsible for selling the twiist portfolio of products to customers with a consultative approach and collaboration with internal stakeholders and external partners to provide the best possible customer experience. Available shifts: One opening on the East coast and one opening on the West coast, 9 AM - 6 PM local time.

Requirements

Bachelor’s degree, or equivalent combination of education and experience.
1+ years of demonstrated successful sales experience in medical device, pharmaceutical, healthcare or consumer product related field.
Sales experience in a medical or health-related environment is preferred.
Knowledge of diabetes and experience supporting customers with diabetes is preferred.
Experience supporting customers through the pharmacy channel is preferred.
Bilingual Candidates preferred.
Experience providing remote support, particularly in a regulated environment.
Experience with Salesforce CRM preferred.
Prior B2B or B2C experience preferred.
Demonstrates persistence and creative problem-solving skills to address obstacles and challenges to deliver successful outcomes.
Delivers oral and written communications that make an impact and persuade their intended audiences.
Effectively handles interactions at all levels and appropriately responds to sensitive situations.
Effective Self-Management and Action Orientation.
Thrives in a fast-paced environment and operates with a sense of urgency and passion for achieving sales goals.
Demonstrates the ability to work well under pressure and maintain composure in the face of difficult and/or challenging situations.
Effectively handles multiple challenges or tasks through prioritization and multi-tasking.

Responsibilities

Promote and sell Sequel’s product portfolio, including the twiist device, to meet or exceed business development goals within the assigned sales territory.
Collaborate with Territory Business Leaders and Clinical Diabetes Specialists within specific territories to drive new customer starts.
Make outbound sales calls to customers who have shown interest in the twiist device, explaining product benefits and how twiist compares to competitors.
Manage incoming queue calls, addressing customer inquiries and providing information about products and services.
Work to understand customers' underlying needs or issues and provide tailored information and solutions.
Communicate with customers about the benefits of Sequel’s products and pharmacy benefits.
Manage communication with customers throughout their product journey, ensuring a positive and professional experience.
Perform all required documentation and data entry in Salesforce.
Maintain up-to-date knowledge of industry trends and competitive products.
Coordinate with the field team, doctor's offices, and customers to ensure effective customer onboarding.
Offer feedback on process improvements to enhance sales and customer experience.

Benefits

401k plan with a 6% company match and 100% immediate vesting.
Capped out-of-pocket insulin costs.
GLP-1 coverage across all plans.
Meritain health insurance plans.
Flexible Spending Accounts (FSAs) or Health Savings Account (HSA).
Vision and dental coverage.
Voluntary options such as long-term disability, accident, critical illness, hospital indemnity.
Discounts for pet care.
Employer-paid short-term disability and life insurance.
Flexible PTO.
Generous paid holidays.
Flex Time options.