Inside Sales Specialist

Aston Carter•Pontiac, MI

3d•$26 - $30•Onsite

About The Position

Inside Sales Specialist Location: Auburn Hills, MI (On-site) Launch & Grow Your Sales Career Are you motivated by building relationships, solving problems, and driving sales success? As an Inside Sales Specialist, you’ll be at the center of customer engagement—supporting key accounts, managing orders, and partnering with sales teams to deliver outstanding service and results. This role is perfect for someone looking to grow a long-term career in sales, account management, or business operations while gaining exposure to cross-functional teams and impactful projects.

Requirements

Customer service or sales support experience in a professional setting
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Strong communication skills (written and verbal)
Excellent problem-solving and organizational abilities
High attention to detail, especially with order accuracy
Experience with CRM and ERP systems
Proficiency in Microsoft Office (especially Excel)

Nice To Haves

Bachelor’s degree
Experience with Salesforce CRM and/or INFOR M3 ERP
Background in inside sales, account management, or order processing
Strong analytical skills with the ability to interpret data and recommend solutions

Responsibilities

Build and maintain strong relationships with customers and Territory Sales Managers
Serve as a key point of contact for customer inquiries, order updates, and issue resolution
Deliver a high level of service that drives customer satisfaction and repeat business
Manage the full sales order lifecycle, including entry, processing, updates, and tracking
Provide product information, pricing support, and order details to customers and sales teams
Ensure accuracy and timeliness of all orders to meet delivery commitments
Identify and troubleshoot customer concerns quickly and effectively
Proactively anticipate challenges and implement solutions to improve service levels
Communicate clearly with customers and internal teams to ensure smooth resolution
Partner closely with sales, operations, and supply chain teams to support account success
Identify opportunities to streamline processes and improve the customer experience
Contribute to projects that enhance efficiency across the sales and fulfillment cycle
Maintain accurate records of customer interactions in CRM systems
Monitor service metrics, customer feedback, and KPIs to ensure performance goals are met
Support reporting and data analysis to help drive business decisions