Inside Sales Specialist

ZIM•Atlanta, GA

11d

About The Position

The Inside Sales Specialist serves as the first line of communication, supporting Account Executives and Management to efficiently and effectively achieve branch and company goals. This role emphasizes the company's main features, assists in the preparation of quotes and contracts, requests credit terms, and supports Account Executives in customer meeting preparation as needed. The position involves building and maintaining customer relationships through prompt service and troubleshooting, inputting customer data into CRM, and generating sales leads. Key tasks include responding to customer inquiries, preparing reports, facilitating communication with various internal teams, and conducting face-to-face customer visits with Account Executives.

Requirements

Four year college or university program certificate
3 to 5 years sales experience in the ocean shipping or related industry.

Responsibilities

Builds and maintains customers’ relationships through prompt service and troubleshooting assistance.
Inputs new customer data, other sales data for current and new customers into CRM.
Compiles lists of prospective customers for use as sales leads.
Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads for Sales Account Executives.
Supports Account Executive and management by responding to customers’ requests regarding rates, free time, service contracts and all other general requests.
Prepares reports for Branch Sales Director and Branch VP.
Prepares information for 1:2 with Account Executive and Branch Sales Director.
Communicates with Account Executive, Trade, Pricing, BU, Contract Management, Regulatory, Customer Service and all other cross-functional teams.
Generates sales leads by mining data from Datamyne/PIERs or other public records.
Conducts face to face customer visits with Account Executive.
Communicates closely with Account Executive, Branch Sales Director, Trade/BU and cross-functional teams on market intelligence, service updates, customer challenges and opportunities.
Completes required activities and updates in CRM.